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thecat18

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Contour2 power saver question

Is it ok to use the power saver feature when not using the cable until the next night, when I leave on the box & then use it the next night it's pretty slow at 1st & I have to change channels for it to start working good again, I think someone at cox said to never use the power saver then what is it used for?  Also I still have an issue with slow remote respond time which I am waiting & trying to make a video of this the next time it happens, especially getting stuck in fast forward.  I am starting to think it's a ventilation issue since my box is surrounded by wood compartment 3 or 4  inches from it on either side. can this cause issues?  My older box actually was bigger & I had issues too. 

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ColleenD

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Thecat18, I'm not aware of any issues with using the power save feature. Your side clearance shouldn't cause any trouble. How much clearance do you have above the box? Is there a glass door (or door made of any other material) on the front of the compartment or any other objects blocking the front of the box? -ColleenD Cox Support Forums Moderator

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thecat18

New Contributor III

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Ok no glass door, on top there is around 2 1/2 in. & the sides are 2 each & open in the back after a few in.  Last night on the other contour box it got stuck in fast forward again but I wasn't able to record a video of it.  The recording got to the end & froze until I rebooted it & from hitting buttons I got the rdk-03033 error code like weeks ago when I programmed the remote again but the cable man said I did it before the one on the main box so i got the error guess it didn't help so I got new remotes but this was a different reason why the error came up  If i rec. a video I will email to cox. like in my last email.

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Becky

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Hi Thecat18, how often does your receiver get stuck in fast-forward mode? Is it a common occurrence? -Becky, Cox Support Forums Moderator

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thecat18

New Contributor III

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well it happens around a few times a week. Other slowness happens almost everyday lately with slow response to other commands.  first 6 months I had this contour2 it was fine, then the last 6 months it has these issues still.

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CarolLM

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Hi Thecat18, I'd like to ask out of curiosity regarding your receiver getting stuck in the fast-forward mode, is it possible that anything may've spilled or splattered on the remote buttons? When your box is being utilized, does it feel extra warm to the touch? If these answers are benign, you'll want to reach out to us on Facebook, Twitter or via email at cox.help@cox.com. We can review your account and it's possible we may need to schedule a service appointment for you. -Thanks, Carol

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thecat18

New Contributor III

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nothing spilled on them we got new remotes a couple weeks ago.  The box always feels warm, not sure if it gets extra hot, I will try & move it out of that spot to test & see if it works better. last night no issues even though I didn't use it for as long as usual.

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