Voice Tools repeatedly down

This is happening through multiple paths... including after I log in and access my account then select related links like "call history" or "phone settings".  Frankly this response tells me that whatever is going on, Cox in its infinite wisdom has chosen not to inform its own employees- let alone give any sort of heads up to us customers whose job is to shut up and pay our ever increasing bills.

It's somewhat intermittent- though when I actually did get in to Voice Tools there was a technical issue which prevented me from viewing call history.

I'm in Connecticut- if that's helpful or even relevant.

Finally got in... unable to view or adjust settings as well as view phone history... "technical difficulties" as well.  A little heads-up from Cox would be nice- my sense is that either the system is down or there's upgrade work related to switching platforms.  

If Cox had the slightest regard for its paying customers I wouldn't be posting this- I'd have already been informed.

I live in Arizona and it took 4 or 5 tries to finally get in.

The last time I got in everything seemed to be working... gonna test it again in a bit...

Edit:  It seems to be up.

Aaaaand.. I have no voice tools at present.... but I do get that wonderful screen as opposed to an "error"

Wheeeeeeeee!

Stay on Top of Your Calls with Voice Tools

It's free with your Cox Digital Telephone service.

Well it just happened to me again, so I hit "My account{ and came to the page with 3 or 4 columns of options, hit Voice Tools, and it went back to the screen you just posted.  Took 3 tries to finally get in.

It seems fairly obvious to me that this is a result of ongoing work being performed as the phone system transitions to the new system but Cox, our "friend in the digital age" doesn't think we deserve anything honest in response.

I'm willing to assume the moderators here mean well when they request account information and the "error we're getting" so they can create a ticket but their employer considers the scheduled down times and other work related interruptions to be "privileged information" and deems it acceptable to dispatch us money-monkeys and well-intentioned lower level employees on wild goose chases because there's no real competition for their services... and the way this business model is set up, there never will be for whomever happens to be serving an area

Good luck with that, it is not a user specific problem.

I know but it's the thought that counts -eh?  My guess is that this is a side effect of the transition work with the phone system- (going VOIP?).  My beef is that Cox won't communicate this type of thing... in one moderator's words, "privileged information".  I appreciated the honesty but this is the attitude of Cox... and likely every other cable company toward the customer for whose business they do not need to compete.

FWIW the problem has NOT happened this evening.  When it was occurring I could usually bring up Voice Tools by repeatedly refreshing the page... it's almost as though the promotional page automatically showed instead of a time out or connection reset by peer error.