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Artyjaimes

New Contributor II

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7 Messages

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Really bad connection, please help.

So for the past 3 years I've been dealing with this really bad connection, cant afford to move right now. I'm to the point where I'm getting really frustrated, thinking about changing isp. I'm paying over $100 for gigablast, but getting less than 100mb, 90 percent of the time, and random dropouts several times a day. I've posted on here before and called cox as well. A technician came, did nothing, seemed to be in a hurry to leave. My equipment is new. I've checked everything I possibly could on my end and nothing seems to work. I really don't know what else to do. You can imagine how i am feeling, paying that amount and getting 10mb dl. Here are some logs. Any help will be appreciated.

https://ibb.co/xC2xWvnhttps://ibb.co/zSL48m8https://ibb.co/9pNtGhT

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Artyjaimes

New Contributor II

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FatDaddyWampus

Contributor

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42 Messages

The first thing I'd do with your levels is eliminate your house wiring completely.  Get a brand new piece of RG6, go to your demarc and attach that brand new piece of RG6 directly to the line coming from the curb (there should be a bonded bullet connection there).  Then hook the other end of that RG6 directly to your modem.  Then hook a computer directly to the modem with a known good piece of network cable (Cat6, Cat5E, etc).  Then check your levels.  If they're still garbage, it's a Cox problem, if your levels look good, it's your house wiring.

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Artyjaimes

New Contributor II

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7 Messages

There is hardly any changes. Like I said, I've done everything I can on my end.

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Artyjaimes

New Contributor II

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7 Messages

I hope cox can send an experienced technician this time.

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Dave9

Contributor III

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251 Messages

Those levels are definitely out of spec. Way too low. If you hooked directly up to the demarc and still got those same low levels then you need a tech. Ask the tech what the levels are at the demarc. If you don't know how to interpret the numbers then write them down and post here. Unfortunately most techs only do what their handheld troubleshooting tools tell them to do and don't really understand the network so sometimes you have to call more than once before you get someone who understands how to fix it.

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Bruce

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Honored Contributor III

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5.7K Messages

Show the tech your logs and express your concern about the power levels (dBmV).  Downstream would be from Cox to your address.  I've read (rule-of-thumb) +/- 15 is "good" as opposed to best.  Signals aren't weak or strong...but within a spec.  Ask the tech what your spec range should be for gigabit service.

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Artyjaimes

New Contributor II

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7 Messages

I'll have to call again then, hopefully the tech can understand. Can someone post logs of what normal levels should look like? so that i can show the tech. Thank you.

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