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cag

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Packet Loss in Las Vegas (89178)

Experiencing packet loss in Las Vegas of 1-2% during the evening, and during some days. Appears to correlate with when more people are at home (after 5pm and weekends). This is affecting others in the neighborhood as well. How can we get someone to look at this at the neighborhood level?

https://imgur.com/CJhSRSZhttps://imgur.com/tfPGcAV

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cag

New Contributor II

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Note: The second hop, which is the first one outside of my home, is 10.88.128.1 and experiences the loss.

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cag

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http://tester1.ec2.dslreports.com/cgi-bin/mini-graph.cgi?type=png;target=%2Fping-pktloss%2F261892;dslist=ping-time%2Cpktloss-time;rand=6879&range=345600&tz=America/Los_Angeleshttp://tester5.ec2.dslreports.com/cgi-bin/mini-graph.cgi?type=png;target=%2Fping-pktloss%2F261892;dslist=ping-time%2Cpktloss-time;rand=6879&range=345600&tz=America/Los_Angeles

Also some external line monitors that I've had running to my system, pinging every 5 min.
Top is N. Virginia, bottom is San Fran. You can see latency increasing here, and some packet loss. Hard to see it all since it is so intermittent and this is at 5 min resolution.

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BrianM

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We would need to be looking at your equipment and others in the area when this is happening to determine if there is something going on in the area. I am not seeing any packet loss currently. I would recommend either emailing us at cox.help@cox.com or reach us on Twitter(@CoxHelp)/Facebook when this happens and we can take a look at that time.

Brian
Cox Support Forum Moderator

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cag

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I'll email cox.help@cox.com. It's happening every evening, including as I post this.

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