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antoniomadrid157

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2 Messages

Overcharged

Can someone help me. I got over charged $80 for something that I didn’t know about. I had supposedly gotten the unlimited plan but then I looked at my bill and now I owe $130. For something I didn’t get explained I had been told I had the unlimited and that’s why I changed to the plan I have. But anyone I talk to they don’t help. Very frustrating 

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LatoyaJ

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217 Messages

antoniomadrid157, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet, Video, or Phone services with other customers. If you need help with billing or other account specific issues, please feel free to reach us by phone or email at cox.help@cox.com. 

 

Cox Support Forums Moderator

-LJ

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antoniomadrid157

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2 Messages

@LatoyaJ​ I have tried talking to y’all and I don’t get any help whatsoever and get blamed for everything 

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LisaH

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1.1K Messages

I totally understand how you feel. If you change your mind and want us to help, please don't hesitate to contact us via email using cox.help@cox.com. Thanks, Lisa Cox Support Forums Moderator

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