overcharged in the past and now

1st off I don't know what's happening with cox but they arent trustiwortiness is suspect. i complained in april that i was overcharged had 48 dollar overpayment and at a 00 amount and then bam that disappeared and added somemore charges nothing to do with a bill and what happen to that money to me stolen and then overcharged again.  so they was too make a ticket and get back with me and never did. now never talk bout it . crook and then i moved and transferred service aug 1 didnt recieve any internet till the 20th of august and had a bill 177.00 which is bs. then i talked to andrew a manager he said was rude . said i never made 2 payments in july , then told me to charge them back . what ? then made it like this pay 60 or else i never had service till the 20th so how thats paid in fulll  and also customer care thats costing 10.00 andrew made it seem like nothing like he only had to do a splitter so , but the service didnt work . thats the rudest i dont need that customer care to tell you the truth rip off. but he made it like a negotioatoion on the street. take it or else . i was thinking my mobile device was coming  fat chance and still never showed . all the time back office dragging thier feet never answe r and not thinking bout it . like narcissist at the least . what kind of manager acts like this. and what is he deductting my payments from a false amount . not to be trusted . scam. now check this out i cant even acess my statements but they claimed it transferr from the old account . like it was only 15d days and i dont trust nothing why take the statements and definetly i was 00 balance in april and 48.00 overpayment that disappeared . they think they slick and prey on vulnerable community. especailly andrew and i havent had customer service . im very unsatified and they waiting to find something from ups which was their error never accountable for nothing and no good and well its 4 weeks . ups says they missing a document and sept 1 . lousey team and need to be looked into .