Visitor

 • 

1 Message

Outage

Our internet has been out since yesterday. I have two school age children at home. There has been no new updates this is unacceptable. I shouldn’t have to take the kids to my mom’s house for the internet. 

Moderator

 • 

504 Messages

Hello loriawashington, I am sorry to learn of your service loss.  Please send us an email with your full address to cox.help@cox.com so that we may investigate.  
-Latitia

Visitor

 • 

2 Messages

They’re wrong for not having a valid system that updates you when an outage is going to take longer than the allotted time. I’ve been done for hour on hours and the it’s way pass the time they said it would be resolved. 

Moderator

 • 

504 Messages

Hi dapdat, we post outage updates on our website, on our Cox app, and you can even sign up for text alerts to be sent to you with the latest outage information. https://www.cox.com/residential/support/outages.html -.  


-Latitia