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New Contributor
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Internet out again
This is ridiculous- happened yesterday now again right now. Cable going out in general this often makes me want ro email the Better Business Bureau
JIMMYSAB
New Contributor III
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Forego BBB (they are not in any position to help). Instead file a complaint with FCC. Keep track of your down time as well. Cox is able to credit your account at around $8 per day of services being down.
Good luck. My services have been problematic for almost 4 weeks now. Some days I have zero internet.
www.fcc.gov/.../filing-informal-complaint
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bwiley1
New Contributor II
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I'm in the same boat now. They sent me the email about upgrading to DOCSIS 3.1 and checking into their other plans. I did that, and checked out Gigablast which is actually $3 a month cheaper than the plan I was on. It was blistering fast for a couple days and now for the last 5 days, just constant drops. Getting 800-850 down and like 0-5 upstream, maybe... I show 40-60% packet loss.
I ran diagnostics on my equipment, they are perfect, right in the sweetspot with Power, SNR on the up and down channels. Plus I know it worked great for a couple days, was getting like 850/35 constantly.
They have been telling me there is "noise" on the line and techs are working on it, but then I check their website and they say everything is fixed. Now it's starting to effect my job since I'm working from home.
Getting ridiculous! They have credited me for 5 days last week so far though. At this rate though, I might get my (non) internet for free this month. Been a customer for 22+ years.
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