Internet just keeps going down

Question

is COX doing anything to fix it?  Everyday for the last month my internet goes down multiple times.  This could last anywhere from 5 minutes to hours.  I call and all they want to do is reboot my modem and say they have no outage, then an hour later they show it.  I had COX out to verify it’s not my modem or cables.  They need to fix this!

phxmagi · Answer

Me 2 been trying to get this resolved for over a month. No support

LisaH · Answer

Hi. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

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Internet just keeps going down

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