JeffinLouisiana's profile

JeffinLouisiana

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Hour wait?

Why is there up to an hour wait for Cox phone support?    Is support short staffed, or overwhelmed by hurricane Laura?  4 months ago I could get a tech in 5 min.

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dundee2002

New Contributor II

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15 Messages

Try to chat with cox agent. need to wait for at least 30 min to start to chat with agent and wait another 10-20min for answering each question. Sometimes need to chat several agents till resolution. 

you may email at cox.help@cox.com. the service quality seems like the same but at least you donot need to stay on the line.

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JeffinLouisiana

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111 Messages

Are these signals good?  SB8200

Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
29 Locked QAM256 849000000 Hz 2.1 dBmV 40.0 dB 26226 5820
1 Locked QAM256 681000000 Hz 4.6 dBmV 40.5 dB 30601 7339
2 Locked QAM256 687000000 Hz 3.8 dBmV 39.4 dB 36127 9511
3 Locked QAM256 693000000 Hz 3.8 dBmV 40.3 dB 32374 7705
4 Locked QAM256 699000000 Hz 4.5 dBmV 39.8 dB 30153 7200
5 Locked QAM256 705000000 Hz 4.2 dBmV 39.8 dB 31320 7945
6 Locked QAM256 711000000 Hz 4.9 dBmV 40.6 dB 31780 7881
7 Locked QAM256 717000000 Hz 4.3 dBmV 40.6 dB 26223 6368
8 Locked QAM256 723000000 Hz 4.5 dBmV 39.9 dB 30496 8181
9 Locked QAM256 729000000 Hz 4.2 dBmV 40.3 dB 29767 7047
10 Locked QAM256 735000000 Hz 4.4 dBmV 40.4 dB 27277 6754
11 Locked QAM256 741000000 Hz 4.3 dBmV 40.2 dB 25998 6263
12 Locked QAM256 747000000 Hz 4.2 dBmV 40.1 dB 31846 8168
13 Locked QAM256 753000000 Hz 4.4 dBmV 40.1 dB 24084 5610
14 Locked QAM256 759000000 Hz 3.3 dBmV 39.8 dB 30604 8073
15 Locked QAM256 765000000 Hz 4.8 dBmV 40.2 dB 28435 6899
16 Locked QAM256 771000000 Hz 3.3 dBmV 40.2 dB 30461 7321
17 Locked QAM256 777000000 Hz 4.3 dBmV 40.2 dB 23139 5230
18 Locked QAM256 783000000 Hz 4.2 dBmV 40.8 dB 31332 8543
19 Locked QAM256 789000000 Hz 5.1 dBmV 41.1 dB 26906 5104
20 Locked QAM256 795000000 Hz 3.7 dBmV 39.9 dB 27110 6445
21 Locked QAM256 801000000 Hz 3.9 dBmV 39.9 dB 29222 7365
22 Locked QAM256 807000000 Hz 4.4 dBmV 40.5 dB 27262 6815
23 Locked QAM256 813000000 Hz 3.9 dBmV 40.4 dB 25891 5640
24 Locked QAM256 819000000 Hz 4.9 dBmV 41.1 dB 24583 5469
25 Locked QAM256 825000000 Hz 3.8 dBmV 40.4 dB 29810 8496
26 Locked QAM256 831000000 Hz 4.5 dBmV 40.8 dB 19720 3802
27 Locked QAM256 837000000 Hz 2.5 dBmV 40.3 dB 28810 7524
28 Locked QAM256 843000000 Hz 1.5 dBmV 39.5 dB 23681 4498
30 Locked QAM256 855000000 Hz 1.4 dBmV 39.9 dB 21188 3432
31 Locked QAM256 861000000 Hz 1.0 dBmV 39.6 dB 27558 6156
32 Locked QAM256 867000000 Hz 1.8 dBmV 40.0 dB 22925 3898
159 Locked Other 300000000 Hz 8.5 dBmV 41.2 dB 2081100305 123973



Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 2 Locked SC-QAM Upstream 30285000 Hz 6400000 Hz 47.0 dBmV
2 1 Locked SC-QAM Upstream 36685000 Hz 6400000 Hz 48.0 dBmV
3 3 Locked SC-QAM Upstream 23885000 Hz 6400000 Hz 46.0 dBmV
4 4 Locked SC-QAM Upstream 17485000 Hz 6400000 Hz 47.0 dBmV

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BenS1

Former Moderator

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697 Messages

Hi @JeffinLouisiana, All of your signal levels look good, I also checked your modem from our end and the signal levels look good as well.
Ben S.
Cox Support Forums Moderator

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JeffinLouisiana

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111 Messages

We had another plant issue in the area which was cleared in under two hours.   Nice job.

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JeffinLouisiana

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111 Messages

Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 2 Locked SC-QAM Upstream 30285000 Hz 6400000 Hz 41.0 dBmV
2 1 Locked SC-QAM Upstream 36685000 Hz 6400000 Hz 41.0 dBmV
3 3 Locked SC-QAM Upstream 23885000 Hz 6400000 Hz 40.0 dBmV
4 4 Locked SC-QAM Upstream 17485000 Hz 6400000 Hz 40.0 dBmV


Signals are amazing.

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