Worst Customer Experience Ever – Billed for Nothing, Zero Service, and Rude Hang-Ups!

This has been an absolute nightmare of a customer experience.

I received my Spectrum equipment two days ago, but the service was never activated. I spent over 3 hours chatting back and forth with their AI agent and a live agent, and neither of them could get my service activated. To make matters worse, despite having ZERO working service, I was already sent a $70 bill for internet I cannot even use! On top of that, they now want to charge me another $70 just to send a technician out to fix their own failure to activate the line.

Today, I tried calling customer service to figure out why I am being billed for non-existent service. I sat on hold for 47 excruciating minutes. When a live agent finally joined, all I could hear was an extremely noisy background, and no one responded when I repeatedly said "hello." After a few seconds of silence, they just hung up on me.

In total, I have lost over 4 hours of my personal time, I still have no internet service, and Spectrum is trying to charge me $140 for their incompetence. Nobody takes responsibility, and their customer support is completely broken. Save yourself the headache and stay far away from Spectrum!