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kpn411

Visitor

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4 Messages

Help!

I have applied for the assist program that’s $15 a month 4 times, and I just keep getting sent in circles. I proved every time that I am on Ssi and I can’t get anyone to help me. I spent hours on the phone being transferred and hung up on. I was signed up for a plan I don’t want and can’t afford. I need help please!

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LatoyaJ

Moderator

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229 Messages

kpn411, The purpose of the Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet, Video, or Phone services with other customers. If you need help with billing or other account specific issues, please feel free to reach us by phone, at @ask_spectrum or facebook.com/spectrum.

 

Support Forums Moderator

-LJ

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enrjyzr

Visitor II

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21 Messages

@LatoyaJ​ 

 

So you, as a Moderator, can't move the post to the correct forum so that they could get help?

 

*I am an Expert in the Comcast Support forums.

(edited)

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LatoyaJ

Moderator

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229 Messages

enrjyzr, sorry, we do not have a Forum designated for Billing.
-LJ

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enrjyzr

Visitor II

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21 Messages

@LatoyaJ​ 

enrjyzr, sorry, we do not have a Forum designated for Billing.
-LJ

Gosh, that's too bad.  Sadly, you don't even have one for Customer Service.  Just out of curiosity, are you an employee or an "elevated" customer?

(edited)

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LatoyaJ

Moderator

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229 Messages

enrjyzr, If you need help with billing or other account specific issues, please feel free to reach us by phone, at @ask_spectrum or facebook.com/spectrum.

 

Support Forums Moderator

-LJ

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enrjyzr

Visitor II

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21 Messages

@LatoyaJ​ I don't need help with that, thanks.  I do have a question related to @kpn411 post [which I apologize for steering away from], besides the qualifications for the Assist program are there any restrictions, such as not being an internet customer for any length of time prior to filling out the forms?

 

@kpn411 have you gotten any resolve to your repeated inquiries?

(edited)

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