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New Contributor
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Daily Area Outages
There has been area outages on my internet multiple times a day for the past 5-6 months. Sometimes it's only down for a few mins, sometimes 1-2hrs, and today it's been down since 9am and it's now 9:30pm. When contacting cox they always suggest modem resets and basic troubleshooting which is frustrating because it's an area outage not my house only lol. Also its frustrating b/c they don't automatically credit the bill. You always have to contact them and go through the whole process of explaining and telling them when it was out for the credits. Why are WE even paying them for service at this point?? Even a technician came out last month and didn't see anything wrong. I just don't know what to do any more because it's clearly a bigger issue and they haven't really escalated it.
JulianN
Moderator
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Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your full name and complete address at Cox.Help@cox.com for further assistance. Thank you!
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rbrasgas
New Contributor
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Oh no. Looks like I'm joining your club.
My internet has been going in and out multiple times a day. Going on 9 days now. And it's my whole neighborhood of 100+ houses.
Yup, live chat tech support was useless for me as well.
I know this is going to happen if they force me to request a technician, and I would have to pay 75$. But the whole neighborhood is experiencing this issue.
Last time I contacted twitter cox customer care, they sent a technician free of charge when my neighborhoods internet went out for a whole day when it rained... I tried contacting their twitter representive again, but it's someone different who said I have to pay 75$ for a technician. It's like they're missing a brain. What part of "neighborhood" don't you understand?
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ChrisJ2
Moderator
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Hi, there. I understand your concern and I sincerely apologize. I appreciate how important the internet connection has become these days, and I apologize that the service interruption is impacting your business. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We really want to help.
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azolivas
New Contributor III
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surprise surprise! yet another outage today Friday November 3! Cox needs to begin reimbursing customers for all the downtime. It is literally every week! Enough is enough!
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