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lesbicknell

Visitor

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1 Message

Consistent outages in Cave Springs, AR

For the past week, the internet goes down around 9:30 - 10:00 PM. When you look at the app, it says “unplanned outage” but it’s pretty consistent on when it goes down. What’s up???

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S

Shariel

+1 more

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319 Messages

lesbicknell, we can check on this. Please send us an email to Cox.Help@Cox.com with your full name and address for assistance. 
-Shariel

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JDaniel

Visitor

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2 Messages

Shariel, I’m in Cave Springs too and the outage has been happening daily around the same time at night. Reached out to customer service and didn’t get much help other than ‘a note has been added to your account’. Can this be resolved asap?

 

There’s an outage going on right now, no internet since 10pm

(edited)

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LaToyaW

Moderator

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158 Messages

Hello.

 

Thank you for your response.  My apologies for the ongoing outage, please reach out at Cox.help@cox.com for further assistance.


-L.L.

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JDaniel

Visitor

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2 Messages

Outages are still rampant daily, starting this week the internet is out most of the daytime too. This is becoming a big nuisance with no resolution. 

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LaToyaW

Moderator

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158 Messages

Thank you again for your response.  We are available 24/7 to assist with any questions or concerns. Please reach out at Cox.help@cox.com for assistance.


-L.L.

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