New Contributor
•
2 Messages
Changing cable modems
If I’m just swapping out my existing cable modem for a newer cable modem (I own both), with no change in my Cox service, and I’m not a “gigablast” subscriber, will I need to contact Cox’s TS department? Or is this an action that, assuming my internet service and WiFi network function normally with the new cable modem installed, I can do entirely on my own? Thank you.
Related Content
Closed
1
0
Closed
5
0
Closed
2
0
Closed
1
0
Closed
1
0

Bruce
Honored Contributor III
•
5.7K Messages
As long as the new modem is listed as certified, it should self-activate. You can troubleshoot here as well.
www.cox.com/.../cox-certified-cable-modems.html
1
0
ChrisL
Former Moderator
•
7.1K Messages
-Chris
0