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condorwg

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WinTV-dcr-6250

I have an Hauppauge WinTV-dcr-6250 cablecard device. It quit working one week ago today. After talking to three different phone support Techs they sent the first tech. out. He made several different calls and finally said it was a bad CableCard. So the next day I went to the local Cox store and picked up another one, made two separate calls to Tech support to have it Validated and they said they were sending another Tech out. So far I have replaced the CableCard twice and the Tuning Adapter once. Also I have talked to approximately 10 different phone support Techs. with no help. Does anyone have any suggestions on how to get this working again?

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ColleenD

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condorwg, 

Let me take a look at this for you. To protect your privacy, please email cox.help@cox.com with your full name, address, Cox PIN and a reference to this thread so I can review the pairing of your equipment. 

To expedite the inquiry please also include the serial number of your cablecard and tuning adapter as well as the Host ID and Host Data information as displayed on the cablecard screen of your device. 

I look forward to receiving your email! 

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