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New Contributor
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Who decides?
Who decides to disconnect a customers internet without notice of why?
had my internet disconnected because of supposed copyright infringement. No notice, no warning..nothing. Received no notices of the so called infringement file. Why is Cox playing judge and jury. Somquestion rises,,who decides such actions. If i am a week late on my payment, I get phone calls and mailings. I dont like being accused and acted against without some due process
who decides and when?
ColleenD
+2 more
Moderator
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When a violation of our Acceptable Use Policy occurs we send notification to all email address on file. If you do not have an alternate email address on file all notifications would be delivered, at the very least, to the inbox of your primary Cox user ID. Please sign in there to view the notifications. Additionally, You can review the Cox High Speed Acceptable Use Policy, and our other policies at https://www.cox.com/aboutus/policies.html#acceptable-use-policy
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Tecknowhelp
Valued Contributor II
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Pretty sure Cox follows the 3 strike policy, or generally. Even if you claim you never received them, does Cox claim they sent you multiple warnings? How are you disconnected? As in are you banned? Or was it just a temp disco to get your attention?
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