Skip to main content

P

pcolarob

Visitor

 • 

1 Message

Cox/spectrum failure

Geee cox/spectrum…..will you even attempt to contact any of these customers who have issues? For 9 days all the old cox customers have no service but the existing spectrum neighbors do have service……your international call centers cannot help and have actually hung up on me…to run salt into the wound on friday a spectrum texh was installing a NEW service on our street. Stop bragging about the 97% restored connectivity and work on reaching the 3% without

Discussions

 • 

Updated 

29

1

0

M

MariaL

+1 more

Moderator

 • 

779 Messages

Hi pcolarob,

I understand your frustration with the length of this outage. I know how frustrating it is to wait for service to be restored, and the lack of an estimated repair time makes it even harder. We know you are looking for a detailed explanation of what is happening, and I regret that we don't have any information or updates to share. We appreciate your patience as our teams work to restore services safely.


-Maria

0

0