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Khaleesi

New Contributor

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4 Messages

Closed

TEMPORARILY OFF AIR

I pay for the basic cable package and the ONLY channel I have problems with is 99/WGN America. It says "Please Check Back Later...(06-32777)" ALL THE TIME. All day long. Every other channel works fine. How do I resolve this issue???

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yarussjn

New Contributor

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1 Message

Any information on what the problem is?

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ReneeG

Former Moderator

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980 Messages

Hi Khaleesi,

This could indicate a possible issue with the signal going to your receiver. Is this the only TV in your home that you are having this issue with? Do you have a splitter or amplifier on the cable line coming from the outlet going to the receiver? If so, is it possible to bypass it and connect the cable directly from the outlet to the back of the box? Let us know if this helps.

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Khaleesi

New Contributor

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4 Messages

I unplugged everything and plugged it back in and now it seems to be working!!! Thank you, ReneeG! I'm sending you e-hugs-&-kisses =) (xoxoxoxo)

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Allan

Moderator

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2.4K Messages

Hello Khaleesi,

I am glad to hear that everything is up and running like it should be. Please let us know if we can be of further assistance. 

Thanks,

Allan

Cox Support Forums Moderator.

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