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New Contributor
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New Cable Modem installed
Hi, I just installed a new cable modem and activated it. I am under the Premier plan so I am just making this thread to make sure that my service code is updated/set.
Health_Edge
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Valued Contributor III
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A speed test direct to the modem would tell you. If it was capped by the DOCSIS 2.0(D2) config file you would see the speed capp at right about 24Mbps. If your seeing 32Mbps+ you should be fine. Probably still a good idea for someone here to double-check though.
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Bison
New Contributor
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Yeah, this was more of a preemptive post just to make sure that I have the code set (if it's not already). My speedtest prior to the new modem was somewhere around 25-26 down and 4-5 up. With the new modem in, it seems I'm around 26-30 mbps down, and slightly higher up (5-6 mbps).
Edit: My new modem is the Motorola SB6141, upgraded from the old SB5101.
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ColleenD
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Moderator
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Thank you for your post. I can verify and/or correct your service code for you. Please email your account info and request to cox.help@cox.com including your forum username.
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Bison
New Contributor
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I will do that, thanks for the reply.
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