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New Contributor
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Managing secondary email accounts
I am logged in under my primary email, but am not seeing amongst the Internet Tools any way to manage the secondary email addresses associated with my account. In Internet Tools I see Check Cox Email, Download Cox Security Suite, Check Internet Speed, View Data Usage, Manage SpamBlocker Settings, and Change Password. The check email link goes only to my primary email that I'm logged in under, and change password doesn't show my secondary accounts either.
I could be blind, but where should I be going for this?
dxd
New Contributor II
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The Internet Tools link should take you to a page with the menu on the left, and 4 boxes in the main body of the page. First box is Account Management, first item is Emails - Manage Email Accounts. When you click that it is supposed to take you to a page where you can add, delete, change passwords for any secondary emails.
HOWEVER - right now it doesn't seem to be working, big surprise. It currently takes me to My Profile Overview page with several error messages.
"We're sorry, an unexpected error has occurred with this application. Please try again. If you need help, contact Customer Support or Live Chat for assistance.
Oops! Something went wrong. Please refresh your page and try again."
It's could be an issue with Firefox, though I did just update.
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MaryF
Former Moderator
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Hi TJSwoboda and dxd,
While in the My Profile page, you should see a tab labeled "Users and Email Accounts". This section allows you to manage and modify your email accounts and passwords. You'll only see this section if you are logged in under your Primary email account. Let us know if you have any trouble finding this section.
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dxd
New Contributor II
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Disregard my direction posted earlier, I was getting to Internet Tools via the Webmail page. Everything else works fine, just not the Manage Emails.
Mary F - I went to the My Profile page, logged in as primary, and still get the error messages as posted earlier
"We're sorry, an unexpected error has occurred with this application. Please try again. If you need help, contact Customer Support or Live Chat for assistance."
If I click on Users & Email, it just reloads the page. If I right-click and select open in new tab, it just opens the same page in the new tab.
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TJSwoboda
New Contributor
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I'm in, thanks!
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