chellmeyer's profile

New Contributor

 • 

2 Messages

Closed

hbo go sign in issues

I have HBO at home, but when I try to log in to HBO go online while traveling it says that my tv subscription doesn't include HBO. How can I get signed in for hbo go?

Former Moderator

 • 

980 Messages

Hi chellmeyer,

Are you using the primary user ID to sign into HBOgo? Are you able to view the HBO channels in your home without a problem?

New Contributor

 • 

2 Messages

Yes, I used the primary cox log in for hbogo. Also I can view them at home. Should I have a different login?

Former Moderator

 • 

980 Messages

chellmeyer,

We'd be happy to investigate this issue. Please email our team at cox.help@cox.com with your full name, complete address, the last four of your SSN or four digit Cox PIN, and your issue.


New Contributor

 • 

1 Message

Why wouldn't you just post the solution?

Contributor III

 • 

625 Messages

Tim479 said:
Why wouldn't you just post the solution?

.....because the solution may be account-specific..?