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New Contributor
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Changing cable box
I recently had cox cable installed, I was ready surprised when I saw the cable boxes they installed. They were the ugliest boxes I have ever seen but I honestly could get past the ugly and very old look of the boxes. The problem is that they reboot all the time, some channels never work and channels I don't have appear on my channel list making it confusing to find out which channels I can look at. I have the Scientific Atlanta CSH824H. I've seen that many people have issues with these boxes, I was just wondering if cox does not have any other more updated box? When I log into my account above the model of my cable box appears another box image which is apparently the Cisco 8742HDC. Can Cox provide that box?
Accepted Solution
Bruce
+4 more
Honored Contributor III
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I would exchange the box because of its constant reboots. Do you have a Cox Service Center near you? There should be a link to the right to Find Your Nearest Service Center.
No matter the box you get, I don't believe there's an option to remove the channels you don't have from your program guide. Cox wouldn't be able to tempt you if you don't see more available channels.
Here's a list of all cable boxes: http://www.cox.com/residential/support/tv/article.cox?articleId=f6644920-8b56-11df-6baf-000000000000 However, I don't see the Cisco 8742HDC. Either that box is out-of-date or the web page is out-of-date.
Before you exchange your box, you have to determine what you want, such as a basic HD receiver, Contour or DVR service. If you're unsure, the rep will sell you all the bells and whistles.
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Bruce
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Honored Contributor III
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After you set your favorite channels, is there a Favorites button on the remote? Meaning, if you press the Favorites button, only the favored channels will appear on a guide? Verizon has that option.
I have the Rovi program. Not much to play with.
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Bvalerio
New Contributor
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Thank you everybody
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Bvalerio
New Contributor
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Thank you :) I've already exchanged some of them but I'll try again.
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Jerry
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Contributor II
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With Rovi, go into the Menu, My Preferences, Skipped Channels. Put a check by the ones you don't get, don't watch, etc. Exit. Then go into the Guide, Sort, List Channels, Custom 1, Use Always, Exit.
The skipped ones won't show up in the guide. However, if you ever do a search, you have to do the sorting part again. Haven't been able to get around that. A hassle at first but muscle memory kicks in after a while and then you won't even notice you're doing it. And when Cox adds channels you won't watch that show up in the guide you have to check those off in the skips.
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StephanieS
Moderator
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Thanks!
StephanieS
Cox Support Forums Moderator
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Bruce
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Honored Contributor III
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There is no Skipped Channels option on my Rovi. I have the following options under My Preferences:
- Favorite Channels
- Power-On Channel
- Aspect Ratio
- Sidebar Color
- Output Formats
- Audio Level
- Audio Digital Out
- Clock Options
- Power-On Button
- Auto-Tune To HD (Doesn't work)
There is also no Sort option in my Guide...nor anything to customize. The only option I have is to set favorite channels.
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Bruce
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Honored Contributor III
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Do I have the wrong version of Rovi? Is there a more gooder version available?
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CarolLM
Former Moderator
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On your box you will select Favorites instead and select your channels you'd like to list as your favorites.
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Bruce
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Honored Contributor III
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It wasn't a question to set favorite channels. I have already set favorite channels.
Jerry provided a method to only see my favorite channels in the Rovi program guide. His method included navigating to the Skipped Channel setting and checking the channels you don't want to see listed.
However, on my version of Rovi, there is no Skipped Channel setting or any customization option to sort channels.
Is there another version of Rovi I can't get?
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Jerry
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Contributor II
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Official name is Passport Echo 3.7.061, made by Rovi, released December 13, 2013.
Version number will show on the splash screen after a reboot or you can press and hold the exit and select buttons on the box about 3 seconds till DIAG appears in the display window. Then release the buttons and press exit once to enter the diagnostics screens. All the DVR's info is in there.
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Bruce
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Honored Contributor III
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I don't have the DVR. It's just a HD receiver, Explorer 4642HDC. Simultaneously pressing the Exit and Select buttons didn't launch anything. There's probably a button combo on the front of the receiver. Rebooting would reveal the version number, but apparently I've met my quota of reboots.
Signal Reset Tool
"We noticed that your equipment has been refreshed more than once. If you are still experiencing issues with your video service, please contact Customer Care for assistance. There may be a problem with your equipment or the status of your account."
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Jerry
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Contributor II
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"It's always something." Roseanne Roseannadanna (1978)
Unplug it, wait a minute and plug it back in. You get your reboot, aka power cycling.
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