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Changing Account Holder
Currently I live in a house with 3 other students. I am the account holder for our wifi, they pay me and I pay our bill. But this coming spring I will be moving out and subleasing my room to another student as I participate in study abroad. Is there a way to transfer our account from myself to one of the other roommates so they can still have the same service without me being attached to it.
ReneeG
Former Moderator
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Your roommate has the option to assume the account. We're unfortunately unable to discuss account specifics in a public technical forum. For more information or if you would like assistance with this, please email our team at cox.help@cox.com. Be sure to include your name, complete address, the last four of your SSN, and your issue.
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grymwulf
Contributor II
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Contact sales to discuss a change in responsibility (or whatever cox calls it - I think assumption of equipment?) - it's pretty standard in telecoms. Or it may be retention that you need to talk to, not sure.
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