bryaninphx's profile

Valued Contributor

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922 Messages

Are Internet Data Caps now gone?

Are Internet Data Caps now gone as the page below states

https://www.cox.com/residential/internet/add-internet-data.html

 

Unlimited Internet data. Now included.
All internet plans now include unlimited data – so can stream all you want without any worries. No data caps. No overage fees.

 

It's very confusing my account still shows a data cap of 1.25 TB (1,280 GB) Monthly Data Plan

 

User uploaded image

Moderator

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167 Messages

Thank you for reaching out as well as your loyalty.  Please reach out at http://m.me/Spectrum for further assistance.

 

 

-L.L.

Honored Contributor

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2.1K Messages

@LaToyaW​ an open response would benefit all of us!

(edited)

Valued Contributor

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922 Messages

It's obviously clear that Spectrum has told its employees that they are not allowed to answer any questions.

Moderator

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212 Messages

Hello Bryan M, 

This platform is the public forum which was designed for customer to customer discussion. You should be contacted as information and options for your account change. We would have to check your account specifically to see what is available to you, and this platform is not suited for us to exchange your private account details. For account-specific support, please reach out for assistance at https://www.facebook.com/spectrum or DM us on X @Ask_Spectrum https://x.com/Ask_Spectrum. Thank you. 
-Heather

Valued Contributor

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922 Messages

Here is my educated guess:

Unlimited Internet data is:

Yes - for new Spectrum customers only

No - for Legacy Cox customers

Unknown - for Legacy Cox customers who switch to the Spectrum billing system.

     Switching to the Spectrum billing system will render your CableCards invalid.

(edited)

Visitor II

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21 Messages

@bryaninphx​ 

 

From that image above, has anyone read the "Plan Details"?

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