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New Contributor
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Cable box outage?
The TV's with a box are having audio and picture problems. Quick jerky sound and picture. The TV's without boxes are fine. Called the neighbor to make sure It wasn't just me and they are having the same issues.
Help...
Health_Edge
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Valued Contributor III
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Sounds like what is called digital tiling. How long has it been going on? Also what area are you in? Don't need anything too specific, just State or market (if its a big state).
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Domino
Valued Contributor III
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The TVs without a box are tuning analog video. The boxes connected to TVs are tuning digital signals. If you can, call a friend who lives at least a few blocks away and ask about the same problem. If it's OK a few blocks away, I suspect a local node problem.
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NM
New Contributor
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Hollyc
New Contributor
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I called the 800 number, jumped thru all the hoops of rebooting, unplugging.. etc. She told me a service tech would be out between 1-3 to check the lines. It's 5:32, no service tech.
The TV has improved but is still not working properly. It's impossible to watch anything with the jerky picture and stuttering audio.
Have been with cox for over 18 years. NEVER had a problem before this one. So disappointed with the customer service.
BTW: I'm in north central Florida. Gainesville/Ocala area.
Edited to add: Called the 800 # again. Told me my appt was scheduled for tomorrow 1-3. Crazy because the person who scheduled asked me if i was leaving for work... Do i need the appt for tomorrow instead? Told her no. Would be home all day. SO MAD.
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MichaelJ
Moderator
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Hollyc
New Contributor
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Got the signal test while on the call, she said it was low. Also got an appt confirmation phone call for tomorrow. I'm good to wait this out.. Thanks,
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MichaelJ
Moderator
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