Can't get connected to the router via wifi
Hi all, Services: Cox High-Speed Internet Ultimate Package Router/Modem UBEE DDW366 Dual Band 2.4/5.0 We have a very good connection with the internet when directly connected via Ethernet cable. The below are all WiFi capable and had been connected previously, now currently unable to connect via the WiFi: Laptop 2 year old Toshiba Satellite - Connects to router, "no internet connection" Ipad - will now not connect TV - will now not connect Satellite - Says it is connected, but suspect the "no internet connection" Samsung Blue Ray player - will not connect Apple (new version) TV Box - Continues to work HP Pro Book laptop - plays hard to get and will some times connect Lenovo all in one PC - Continues to work None of the above are typically connected by ethernet cable They will attempt to connect but never do (I will try both bandwidths)If and when they do I get a message "No Internet Connection" We are fairly close to the router, and have tried even in the same room, no bueno! All of the above have been connected and working at various times during the time I have used the UBEE DDW366 with COX as the internet provider, which makes this a very frustrating and confusing situation. Prior to moving here and switching to COX all of the above were able to be connected via a Motorola SB6580 with TWC as the provider. I could count on one hand minus a couple of fingers for the amount of connection issues, it just worked every single time so am I missing something, is there some kind of magic to get these items online again? I have done the following: Reset the router/modem, both quick reset and a hard reset Turned off the router/modem for a brief period Rest adapters on the hardware of my laptops, turned off the other items and switched them back on to reset Stared at it, pleading with this piece of plastic - no really! Gone to church Reset the router/modem, both quick reset and a hard reset Turned off the router/modem for a brief period Repeat and Rinse Repeat and Rinse So ultimately my questions are, 1. Is this the way it's supposed to be? 2. Can I expect an easier plug and play experiance 3. Should I cancel and go with an inferior service just to get the connectivity I need 4. can you help! I am not a whiner despite the above and do try to solve prior to posting for assistance. Thanks in advance, John ClarkSolved16KViews0likes13Comments
CONSTANTLY having to reboot my router!!!!!
I have had to reboot my router at least 2x everyday for the past week. I call for tech support and I get automated instruction. I can't get the thing to work and I'm ready to cancel. I reboot, it works for a while and then I get kicked off and have to keep repeating this. And is there compensation for the inconvenience? Cox charges fees and you just have to pay them......what happens when it's their turn to make things right?10KViews0likes15CommentsNew cable modem, wifi router, telephone service ?
I was having trouble with our Cox supplied Cisco DPQ3925 wifi service combined with voip telephone and high speed internet (100 bps). Every 2-3 days, I would need to unplug everything to reset the wifi. Cox replaced the cable modem router with anew one, but problem continued. Was advised to buy separate wifi router which is now installed and working. (Linksys WRT1900 ACS) but finding that it randomly rejects certain devices that were previously working fine. I thought it might be conflict with Cisco wifi and wanted to disable that function. Was advised by Cox techs that I did not need to disable the wifi on the Cisco, and only choose the wifi on the device and sign in accordingly to either one we wanted. Worried about conflicts there. Question is, should I/can I buy a separate cable modem for high speed internet and split off the Cox modem for only the phone service, or just keep Cox high speed internet and go back to Verizon phone? Constant issues causing too many headaches! What is the ideal configuration and setup for optimum speed and reliability? Thanks for any insights!9.4KViews0likes9Comments
Does Cox Limit the Number of Devices to Private Home Wi-Fi Router?
We have a cable modem and router (separate units) that we have supplied ourselves (that is, they are not ones we rent from Cox). Does Cox limit the number of devices (e.g. laptop, Macbook Pro, iPhones, iPads, Roku boxes, etc.) that I can connect to the internet through my router? I heard someone mention once that they had an issue with the number of devices that their ISP allowed them to connect to their Wi-Fi router, but I wasn't sure if that was something that Cox did or not.8.9KViews0likes1CommentCurious about Cox Wi-Fi hotspot problems
I'm a new Cox customer after more than a decade in Comcast territory. I rely heavily on the Wi-Fi hotspot network and use one or more different hotspots every day. Since moving to Cox I noticed some strange behavior at coffee shops, restaurants, bars and other places that have Cox service. If a location has their own named, public hotspot I can connect to that and get expected speed/performance. If that same location also is also advertising a CoxWiFi hotspot, I can always get connected to a strong signal, but mostly I have no internet service. In other words, I can see a CoxWiFi hotspot with a strong signal. I can connect to that hotspot, but then I have no actual internet service. This has happened to me in many locations. Again today I am at Bourbon Jacks in Chandler AZ with the same problem. I'm trying to attach an image below, captured from my screen. You'll see the CoxWiFi network, but when I try using that I get no internet access. Switching to the Bourbon Jacks network I get a Cox connection with no problems. Is this normal, expected behavior? If the CoxWiFi isn't working, why is it being advertised? If the image isn't included below, try this URL: https://rstoeber.com/images/Cox-WiFi-hotspot-problem.png6KViews0likes3Comments
WiFi Dropping daily since Weekend of 7/12/13
I had a cox modem installed up until mid July when I starting having connections drop. The modem required hard reboots but would still drop wireless devices daily. I replaced the modem with a combined modem / router surfboard sbg6580. Some days I didn’t have any issues but it was never to back to point of continuous service I used to have with Cox. The past week I have noticed more issues with the connection dropping. Seems there are a number of similar issues the past month based on discussion with friends in the phoenix area and the forums. Was there an upgrade or change on the cox side?4KViews0likes6CommentsCox Wifi @ home
The good news: I've been enjoying the few locations with Cox Wifi installed. The system remembers your MAC across all locations, so once you've logged in (with your Cox account), you are instantly recognized at any of the other Wifi routers. The bad news: At home, my Wifi is encrypted - because the Cox TOS says I can't share the bandwidth. While reasonable, I'd like to make it available for neighbors and passers by. Some devices (especially those based on a certain Broadcom pci device revision) work much better with unencrypted wifi. The solution: Dear Cox, I would like to purchase and install a Wifi router controlled by your Cox Wifi system. Then, anyone with a Cox account could use it (which is most neighbors and passers-by). Furthermore, this would extend the covered area for Cox wifi at minimal cost. Hopefully, the router software is based on open firmware (e.g. OpenWRT).3.4KViews0likes2Comments
