Google devices (Android 15, ChromeOS) losing WiFi connectivity
Greetings, Since November 2024 or earlier, two of four devices at home have intermittent losses of WiFi connectivity. We're at a dead-end with troubleshooting, and so is Cox Complete Care. Here are some facts so far: HP multifunction printer (2011) on Ethernet has no issues Moto g Play (2021) Android 11 on same WiFi: no issues, no interruptions, fast downloads and streaming. WiFi connectivity only for this device, which stays at home. Panoramic WiFi routers indicate no outages. This is the third router we've swapped out with same behavior. Our home connection is DOCSIS 100Mbps with over 10 years of superb reliability. Router factory-reset has been performed Configuration to ensure maximum connectivity and minimal complexity No MAC filtering, firewall interference, or other security blocks are evident 3 types of system logs indicate no relevant entries 96% uptime on the WiFi connections to the Google devices. This is an intermittent and brief interruption. The main symptom is a notification: "<SSID> has no Internet access" which will persist awhile, then the device may dissociate entirely from the Panoramic WiFi signal On the Pixel 8 Pro, Cox Mobile data is reliable and operating correctly for Internet access Several Android updates since this issue began, possibly as early as Android 14 Several [private] DNS configurations have been tried, with no relief Pixel phone generally exhibits the same glitch at same time as ChromeOS On the Acer Chromebook, Ethernet connectivity is reliable and uninterrupted at these times WiFi configuration has been modified and reset in every imaginable permutation Cox Support was unable to disable IPv6 or otherwise simplify the variables so that more troubleshooting could proceed. I told them, if a technician was dispatched, that they'd find no issues, because this is intermittent, and doesn't seem to be a Cox Equipment issue at all. So Google's OS between 13-15 somehow incompatible with Cox Panoramic WiFi. Here are some hypotheses: Dual-stack IPv4/IPv6 is very problematic for any customer or any service provider. Google's "Internet access detection" may be deceived by poor connectivity for one protocol. Not all sites/apps have dual-stack connectivity, but is Google checking something specific? DNS always suspect. Disabled/re-enabled Private DNS. DNS is dual-stack as well; see above. Surely Google's access test relies on DNS in some way. All the custom settings applied locally. Why is connectivity excellent, 96% of the time when we're not tinkering with it? Devices updated, settings reset, routers swapped; no relief from configuration tweaks. Malware/threat detection by Cox network? Locking out the WiFi connection in a reaction to a threat from customer's network, but why is Ethernet unaffected? No warning emails or comments from tech support? Radio-interference issues This is a dense multifamily housing community. Congested 2.4GHz WiFi band was disabled with no change in symptoms. Android 11 has no issues, and streaming is normal, and download speeds are fast, with full bars. Next steps, I'll follow up with Google Support, increase WiFi logging on the Pixel phone, and wait for another glitch.Solved142Views0likes11CommentsMoving computer from WiFi 5 to WiFi 6
Got a new gaming computer that can support WiFi 6. Plug it in, getting it all set up. WiFi decides it doesn't like the computer. Everything else in the room and even on the same desk works perfectly fine with fantastic signal. So I think maybe the WiFi card needs to switch to the WiFi 6 channel on my Panoramic, which I set up when I got the modem a while ago. I can't adjust any of it through the admin portal. Not the name of the WiFi 6 part of the network, not which channel the new computer is on, nothing. It tells me it has to go through wifi.cox.net, which only tells me to download the app. I have the app on my phone and it offers NONE of those options. How the heck am I supposed to switch it? And why would everything else on this desk work fine on the WiFi 5 with full signal except this? It doesn't make any sense (no the network card isn't broken. I tried it in another room and the computer worked fine). Thanks.120Views1like2CommentsATSC 3.0 is for OTA only
ATSC 3.0 and 2.0 is only for over the air and is the only true 4k 8k whatever k signal you will get that is uncompressed and at max quality yes im sure lik 2.0 some channels will be staticy but that is something you will never fix or get rid of a digital signal either is or isnt its not like analog where your reception is represented with static its represented but seeing the channel or not or seeing it clearly with no skips or jumbled picture. We are lucky in the phoenix area we have a huge ATSC 3.0 channel list already available as we were one of the main test sites. It is better much more stable and cleaner of a pic I could only imaging on a new LG OLED watching Football its the best and only way to go if you can get the game on local channels Uncompressed unbuffered highest best quality signal you will get right now no matter what service you have of course Cox is great i love it especially the internet i cant wait for DOSIC 4.0 and wish they would stop puding around and get to it and get it done and stop squeezing every last half shekel out of 3.1 Its time for gigabit upload with out stupid fiber no one needs but thinks they do But thanks to Mr half shekel we are stuck waiting for all Huawii Tech to be completely removed from all our networks cable internet cellular phone if anyone is or can still use lan lines I don't mind it ide rather have US products or anything but communist China products being the majority of all of them but they shouldn't of made 5g and DOSIC 4.0 promises they couldn't keep because guaranteed they had a little for warning but by then alot of their products were integrated already. And i dont believe its at all to do with any Spying ** its all money they could produce the newest tech as fast or faster than us at a far cheaper price without a loss in quality that mattered. All last year i though DJI ban was so commercial purchases were not alowed only Consumer ones then i come to find out the other day that it is more about US citizens not being able to buy stock in that company which is most of all countries drones used till very recently and that made me sick pissed and not to surprised but gotta love how they sell it to us but when it is all said and done what really is turned into truth or the law or whatever you want call it. But i say we start demanding updates on all things DOSIC 4.0 because dont think that copper wire is done its got about 6gigs down and atleast 1gig up to give easy with no more that a few replacement parts along the line nothing at or near your house except that modem of course and a newer router to handle it and the new wifi 6 finally opened up to with wifi 7 already ready to but your talking stupid dumb speeds with that band with this new milllitary band for 5g cell and 6e or whatever wifi its more than enough and will amaze and be more than almost all should need for awhile until true ipv6 is used and even then that wont need broadband speed just ip addresses of a number i dont even want to get into. So new things are coming but its still kind of the same just better but ATSC 3.0 still wont replace cox cable but it will be the way to watch certain things were the Highest quality for the Highest quality TVs is wanted and it just takes a good old regular antenna But you must have the RG6 cable like used for your digital cable you can not use your old RG59 cable to receive OTA digital channels at all Its only good for CCTV cameras actually really good although i like ethernet POE now simpler and cleaner HD.827Views0likes1Comment