Caller ID Spoofing
I receive an incoming call, but there is a hang-up either in half a ring or just when I answer. I look at the caller ID and it displays a valid phone number from somewhere in the USA. I call it back, and get a three-toneintercept with "We're sorry, the number you have dialed is not in service or is disconnected..." How can a not-in-service number originate a call? Or more likely, why does Cox's computer not reject calls coming into Cox's system that have an invalid caller ID? Cox talks a lot about internet spam filtering; why don't we have telephone filtering as well?25KViews0likes5Comments
Cox feature *77 is easily defeated and virtually useless due hard core scammers (who are smarter than Cox techs)
Cox is well aware any number that comes in from "out of area" cannot be blocked by using their *77 feature but they do nothing about it. Ask them for that feature and they give you a line about how they can't do anything about it. **! They also say it is not possible to have more than 31 blocked numbers on your *60 list. Both assertions cannot be true, it is a matter of technology and if Cox is that far behind the curve, why do they charge for useless features? I've called Cox Tech Support numerous times in complaints about unwanted calls getting through in spite of my diligent use of *77 and *60. I was told to use *57 and that would go to the police as a phone trace. Just tried it, absolutely not true and does not work. All I got was: "The call cannot be traced as it is out of our service area." WHAM, Cox fails its customers AGAIN. Question: Can Cox hire some of the smart scam artists to set up an effective phone service for them? Their head techs sure don't know what they are doing.5.9KViews0likes1Comment- 5.2KViews0likes3Comments
Did Cox sell my number to telemarketers???
I have had my new number a total of 4 days and I am already receiving telemarketing calls. When I asked where they got my number, they said, "this is a new number, is it not?" Now, there are not many ways that these creeps could already have my number, and the #1 way would be if Cox was selling our numbers to these bothersome companies. So I am on a 30-day trial with Cox...and my experiences so far (cable, phone, and internet) have been subpar. But this may be the straw that broke the camel's back. I have registered my number with the Do Not Call list, and I expect Cox -- WHOM I PAY -- NOT to sell my number to any other companies.4.9KViews0likes2CommentsHow to end robocalls
I saw a number of inquiries here expressing frustration with robocalls and political pollsters. Here's my solution which was born out of frustration with the telcos inability to regulate themselves and the FCCs feeble attempts at enforcement. I've always been registered with the DNC registry, but I re-registered all my numbers with the DNC registry and waited the prescribed amount of time just to be sure. Then I started talking to every telemarketer and robocaller who dares to call me. Yes, I actually talk to them. I think of it as taking one for the team. For every second I keep them engaged, I'm saving someone out there from a ringing phone. Rather than be upset, I just let them go through their script while injecting comments and questions to make them think I'm interested. I let them think that they are going to close the deal of a lifetime and hit their quota with a single call. In the end, I make up some excuse like, "hang on, my daughter is calling me". I set the phone down and walk away. My kids know what's up when they see the phone sitting on the kitchen counter with the line still active because they have been properly trained. In other cases I just stop them short after 5 minutes and explain that I was never interested and that they should honor the DNC registry. I've had a car insurance quote get to 4 vehicles before the guy asked me if they were for real... I take a long time to decide if I want to plunk down $89 for a trip to Hawaii, because as much as I want to go there, I need to make sure the accommodations are what I am used to... you get the idea. If it's a political polling organization, I can usually figure out their agenda after a couple questions and then answer completely opposite to what they are trying to "steer" me towards. I have to laugh when they go "off script" to try to sway me and I have to remind them that they are polling me and to go to the next question. And finally, if they get upset with you, just politely let them know they would not have wasted their time if they honored the DNC registry. They can be mad as ***, but the DNC list is really easy for them to access and they have no excuse for not using it. Just imagine if everyone did this? In the end it's a numbers game for the robocallers. They need to hit a lot of numbers in as short amount of time as possible. If they get tripped up on just a few percent of those calls their profit model falls apart and they start looking for a different line of work. So next time your phone rings... Smile and take one for the team! Cheers P.S. The thing that really disgusts me is when I hear of the elderly or handicapped being taken advantage of by these people. I honestly don't know how those people sleep at night.4KViews0likes1CommentTelephone Spam
I'll guess that Cox has a policy prohibiting a telephone customer from originating automated telephone calls in violation of the Federal Do-Not-Call database. I mean, they do, don't they? Certainly Cox's computer can see a customer suddenly pumping out call after call, and should alert to an abusive pattern, right? So where do all those anonymous spamming calls come from? Are there telcos which are, in effect, rogue pirates set up just to harbor prolific spam pumpers? So why can't those abusive, predatory telcos be put on some kind of blacklist, where the rest of the righteous telcos simply refuse connection to and fromthem? I mean, where's my friend in this digital age?3.6KViews0likes1Comment
VM Prices & Blocked Calls
Hi- I hate that we don't have voice mail on our phone. Is there an additional price to have voice mail? My second question is: I am SUPPOSED to NOT have our phone number listed on anything as well as I have blocked it on the DNC Registry, yet I still come home daily to at least 8 missed calls... all from businesses or telemarketing. If I have to pay additionally every month for my number to be blocked, then I expect not to be getting these types of calls on a daily basis. Where did I go wrong with this ? Also, am I able to block specific numbers from calling our home?3.4KViews0likes1Comment
my "new" phone number recycled too fast?
I just joined Cox this past Friday and have a landline through them now. i received at least 10 calls a day for other people who have had this number! I googled the number and sure enough 2 female names come up as owning the number, in the same city as I. I have tried to tell these bill collectors and offices that they do not live here, it is a new number for me...but no one listens!! I thought they had to wait years to recycle a number? NO ONE has my new number yet except myself and my parents yet it rings and rings for others. what can i do about this? I also get recorded messages from Providence City schools in spanish. And another from a company that gives rides to Dr offices confirming the woman's appointment for Monday! So she must have had the number recently and it is still on filr for them to be confirming it for now.3.1KViews0likes1Comment
