Internet keeps dropping
My main issue is that the internet will drop for a second to a minute and then reconnect, this happens over and over almost every day. I have replaced my modem, cables both coaxial and CAT. I have disconnected all devices in my home other than the computer plugged directly to the modem. There is no splitter attached to the line. Attached is a screenshot of my modem status showing major problems with uncorrectables and power. The original technician who installed the Cox internet at our home commented how the signal was not very good but at the time it was within limits if he plugged in a power booster. Every time I call COX support they say everything looks fine and they can't do anything. Does anyone have any suggestions? Thanks for your time.https://ibb.co/7GgqyXw
High Uncorrectable Errors
Hi All, Ive been having really crappy internet for the last few weeks and a check of my modem status page shows the following uncorrectable errors on channels 13, 14 and 15. Cox say they dont see these on their side. Please bear in mind this is in two hours of usage from a reboot. Any recommendations? Standard Specification Compliant ARRIS DOCSIS 3.0 Cable Modem / Retail Hardware Version 3 Software Version 9.1.103AA36 Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked 256QAM 3 795.00 MHz 4.10 dBmV 38.98 dB 1 0 2 Locked 256QAM 1 783.00 MHz 4.70 dBmV 38.98 dB 0 0 3 Locked 256QAM 2 789.00 MHz 4.70 dBmV 38.98 dB 0 0 4 Locked 256QAM 4 801.00 MHz 4.20 dBmV 38.98 dB 4 0 5 Locked 256QAM 9 831.00 MHz 4.60 dBmV 38.98 dB 0 0 6 Locked 256QAM 10 837.00 MHz 4.30 dBmV 38.61 dB 0 0 7 Locked 256QAM 11 843.00 MHz 4.40 dBmV 38.98 dB 1 0 8 Locked 256QAM 12 849.00 MHz 4.20 dBmV 38.61 dB 1 0 9 Locked 256QAM 17 879.00 MHz 3.60 dBmV 38.98 dB 6 0 10 Locked 256QAM 18 885.00 MHz 3.80 dBmV 38.61 dB 3 0 11 Locked 256QAM 19 891.00 MHz 3.90 dBmV 38.61 dB 19 0 12 Locked 256QAM 20 897.00 MHz 4.00 dBmV 38.61 dB 20 0 13 Locked 256QAM 21 903.00 MHz 3.80 dBmV 38.61 dB 63278 558593 14 Locked 256QAM 22 909.00 MHz 3.90 dBmV 38.61 dB 109054 1166810 15 Locked 256QAM 25 927.00 MHz 4.10 dBmV 38.61 dB 81462 719967 16 Locked 256QAM 26 933.00 MHz 3.90 dBmV 38.61 dB 11 0 17 Locked 256QAM 27 939.00 MHz 4.20 dBmV 38.98 dB 14 0 18 Locked 256QAM 28 945.00 MHz 3.70 dBmV 38.98 dB 0 0 19 Locked 256QAM 29 951.00 MHz 3.60 dBmV 38.61 dB 0 0 20 Locked 256QAM 30 957.00 MHz 3.60 dBmV 38.61 dB 0 0 21 Locked 256QAM 33 357.00 MHz 6.20 dBmV 40.37 dB 0 0 22 Locked 256QAM 34 363.00 MHz 6.20 dBmV 40.95 dB 7 0 23 Locked 256QAM 35 369.00 MHz 6.40 dBmV 40.37 dB 0 0 24 Locked 256QAM 36 375.00 MHz 6.30 dBmV 40.37 dB 3 0 25 Locked 256QAM 37 381.00 MHz 6.40 dBmV 39.90 dB 0 0 26 Locked 256QAM 38 387.00 MHz 6.30 dBmV 39.90 dB 0 0 27 Locked 256QAM 41 405.00 MHz 6.40 dBmV 39.90 dB 0 0 28 Locked 256QAM 42 411.00 MHz 6.60 dBmV 39.90 dB 0 0 29 Locked 256QAM 43 417.00 MHz 6.40 dBmV 39.90 dB 0 0 30 Locked 256QAM 44 423.00 MHz 6.50 dBmV 39.90 dB 0 0 31 Locked 256QAM 45 429.00 MHz 6.20 dBmV 40.40 dB 0 0 32 Locked 256QAM 46 435.00 MHz 6.30 dBmV 39.90 dB 0 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 5120 kSym/s 23.50 MHz 40.25 dBmV 2 Locked ATDMA 4 5120 kSym/s 36.30 MHz 42.25 dBmV 3 Locked ATDMA 3 5120 kSym/s 29.90 MHz 40.25 dBmV 4 Locked ATDMA 1 5120 kSym/s 16.90 MHz 40.25 dBmV
High Uncorrectables: Cox Moderator Needed
I've been having issues with my Ultimate recently, and think it may be narrowed down to Channel IDs. When reset my cable modem's configuration, it used different channel ID's for my downstream that allowed my Internet to blaze. However, moments later it switched back to the channel IDs that keep giving me issues. Screenshot below. Is a Cox moderator able to access my account, and change my Downstream Frequency? When my cable modem connects to this frequency and upload channel, the high uncorrectables come back into the millions (check account notes). The Downstream Frequency screenshot is attached below.
