Router remote management problem
I have a C6300BD modem/router combo that I am trying to access remotely. I have found that when turning on the feature, my remote management address is 10.99.xx.xx which is a private ip. I did a trace route to google and found this: 1 1 ms 1 ms <1 ms 192.168.0.1 2 12 ms 9 ms 11 ms 10.99.0.1 3 20 ms 31 ms 15 ms 100.127.0.176 4 10 ms 9 ms 16 ms 24-234-6-44.ptp.lvcm.net [24.234.6.44] 5 21 ms 22 ms 22 ms sanjbprj02-ae0.0.rd.sj.cox.net [68.1.5.186] 6 29 ms 51 ms 32 ms ip70-167-151-23.at.at.cox.net [70.167.151.23] 7 30 ms 30 ms 28 ms 108.170.242.81 8 31 ms 35 ms 33 ms 216.239.49.89 9 99 ms 53 ms 57 ms google-public-dns-a.google.com [8.8.8.8] The first two paths show a private ip which, from what i've been researching, makes me assume that I have a double NAT problem. How can I go about fixing this so I can access my router remotely? I have no other routers involved in this setup, just the C6300BD provided by Cox connected to the cable in the wall.Solved2.8KViews0likes1Comment
Bad support number for market?
I live in the Ocala fl area, I have had constant disruptions all day today. I found a support number listed as 888 269 9693 ... labeled 24/7 support... yet when I call it I get a constant busy signal. Getting kind of pissed off... internet won't work ... support number won't work. ... and im typing this through 3g service on my phone -_-1.9KViews0likes1Comment
How can I get Cox to pay attention to a problem beyond a simple Tier 1 problem? (Been trying for four years)
Several years ago I called Cox support about slow up/downloads. . By "low" I mean that for my 18 GB/s service I almost never get about 500MB/s, and often see 10KB or less. A technician came out and agreed my rates were low, because the usage in the area had expanded and the company had not added capacity. He said that everyone in the neighborhood has low rates, and that he would put in a higher level request. Many months later, after no change, I called support again and another technician gave the same diagnosis. He also looked over my modem set up and said it was correct; that the problem was definitely on their side. After another six months the (alleged) higher level request had produced no change. I wrote a letter to Cox Technical support explaining the situation, explaining what happened with the technician visits, and included charts from traffic management software showing the low rates. No response. A few months later I sent a second letter with added charts for the intervening period. No response. After a few months I sent a registered letter requiring signature on receipt. I got the signed receipt card back from USPS, but no response from Cox. After a few more months I sent another registered letter saying that if they didn’t do something I would have to file a complaint with the Better Business Bureau. No response. I called the BBB, including in my complaint all the information I had previously sent Cox. Somebody at Cox responded with a pure boiler plate Tier 1, here’s how to schedule a technician, etc. They obviously had not bothered to read the complaint before responding. , No response. After several inquiries from BBB she told them I could call her personally to schedule a technician. I called her several times and got voicemail. I passed this on to BBB, and she told them she had sent already sent a technician out who found no problem and that someone at the house had “admitted” that a router was in use. I did not know about this technician’s visit and still have no confirmation it ever took place. She persuaded BBB to close the complaint showing me as satisfied since they had not found a problem. I explained to the BBB what had actually happened and they agreed to re re-open the complaint. I then left six voicemails for this woman. On the seventh call a guy answered and said the lady had been transferred and he would be happy to work my problem. Since then I have left him nine voicemails with no response. I have the feeling that I have gotten caught in some backwash corner of the Cox organization, and that their senior management would not be happy if they heard this story. Unfortunately I have no idea who to call. Any suggestions are welcome?4.9KViews0likes10CommentsCrazy/Spike/Low Upload/download speed.
For the passed 4 year's my family has suffered from crazy spikes, packet loss, and slow internet provided by cox internet. I have the 30DL/5UL plan, with reg/ cable TV. Issue with it is every few months I get huge packet loss, random disconnects, and slow speeds. this period last for a month or so of consistent calling of Tech support from Cox. Every time I call the support, I get the turn around. It's this, Its that, or try this or try that. I HAVE DONE IT ALL. I do all of it before I call and waste my time. With that being said, I will only go over this event for the sake of dignity to the cox support. 2 weeks ago, I started getting bad packet loss and Jitters. I ran my speeds on cox speed checker, Pingtest . net and speedtest . net. It is clear I was having issues since I was getting web hang ups and everything. I call tech support for them to only send out 2 techs. These techs plugged in their unit and that was it. Said they didnt see anything that is causing it. So few days after they left it stopped. Till about 2 days ago. I started noticing my uploading speed was spiking so bad. I tested it and dub checked it and it was coming back with solid download speed, but the upload was less than half '1.5Mbs' of what I am suppose to get '5Mbs'. I call cox about the issue, and all I get is the reach around. Sent to a Tech 2 support guy to tell me the same thing "cant find anything wrong" "Try this Try that.. Still nothing. Still getting ** upload. here is a set of upload/download speeds done directly on cox internet speed.. Now keep in mind when you see them, I pay for 5Mbs upload speed. The Download speed is actually higher than what i typically get. http://tinypic.com/r/2dvpqon/5 I have a tech coming out again tomorrow.. So lets see where this leads. Question is, Does anyone els have this issue?8.4KViews0likes7Comments
