- For the last three weeks and only on FOX NEWS, the sound disappears for a second or two and comes back. This happens off and on throughout the day every few seconds to once every five minutes or more. It's disgusting and only happens when we watch Fox News, no other channels have this problem. I've been told by Cox there is no such problem from their end of transmissions and I've had technicians out and they say there's no problems. Rebooting of convertor does not help. Who else is this happening to? I'm in Cox San Diego North.Solved
- Come on cox get it together! It’s been over a month of just absolute horrible service! The sound keeps cutting in and out and the shows freeze! I’ll be super interested in a show and just at a part that I’ve been waiting to hear the sound cuts out ugh! I’ll try to rewind and it won’t rewind and just go back to live making me completely miss the part in the show I needed to see or hear! Also then I can’t rewind at all when I should be able to! It’s also pathetic cox only lets u rewind less than thirty minutes when direct tv lets u rewind four hours back if u wanted as long as u have been on that channel for that long! And u can only pause the tv for like five minutes before it kicks u off! Cox has gone completely downhill and we completely regret going back to cox! I wish the sales guy for cox would have never talked my dad into getting us to use cox again! The only good thing I like is the voice button to speak what u want to watch other than that it’s ** and I’m getting so tired of not getting to watch a full episode without something going wrong during it! I have to go watch my Netflix if I want to watch something without sound issues or the show freezing ugh! I know I’m repeating myself but u have no idea how frustrating it is to miss parts in a show and every show! We even had a couple techs out to our house and they don’t fix anything and then this last one couldn’t even come inside like seriously what’s the point of sending out a tech guy if he can’t come in and try to help us with this horrible service! Ridiculous cox just ridiculous!
- Have a new Contour box on a new Samsung TV connected via HDMI cable that has intermittent audio with sound dropping out for from several seconds to several minutes at a time, on all channels and all modes of viewing (live, recorded, On Demand & Netflix). Neither resetting nor replacing the Contour box has resolved the issue. Help! Signed: Missing Dish in San Diego
Audio cuts in/out 2 secs on 2secs off continually on channel 81 (Heroes & Icons). This ** and so does Cox fake chat help.On Channel 81-Heroes and Icons network the audio continually cuts in and out, about 2 second on 2 seconds off. This continues for as long as I am tuned to that channel. It is not an intermittent problem. What ** even more is that there is no way to email Cox about this. Their so-calle chat help is nothing more than a bot with a bunch of canned responses to issues which have no relevance to this matter.