My "Up to 50mbs" has never been reached on wired or wireless connection. Please Help!
Greetings- I have a brand new Arris Surfboard SB6141 Docsis 3.0 modem good for 100mbs and a new AC1750 TPLink Router just so you know what sort of equipment I'm running. Lately my speeds running wireless through the wireless router have been as slow as 10mbs, usually in the 15-20mbs range. Although, I just checked and saw a wireless 31mbs and 6mbs upload. After reading a number of posts on slow speeds the consensus was to run a wired test straight from the modem to the PC. I just ran a few tests with the PC wired directly to the modem and got 28, a 31mbs download and right at 6mbs upload. I was really hoping to see the sort of speeds I'm paying for, but it didn't happen. What gives? Is this whole "Up to XXmbs" download speed sort of like car manufacturers ambitious fuel economy mpg's we'll never see? Cox-what can you do? I'm not a real happy camper paying for something that isn't being delivered. Thanks Much for looking into it for me Chip from Baton Rouge1.8KViews0likes4Comments
horribly slow internet speeds
would someone be able to help me rectify what is wrong with my home internet. I am paying for the 100Mb connection, however when I run speed test the highest I have seen in the last week is 13Mb. I have reset the modem numerous times, I have reconnected every device to ensure the most up to date settings are in there. I also disconnected every device except one and the 13Mb is the best I could see. Considering I constantly stream Hulu, and other video services with multiple phones and tablets connected, with never an issue. Now I can only stream data onto one device and the video will buffer if any of us get on facebook.1.3KViews0likes1Comment
How can I get closer to the "up to 50 Mbps" speed I'm paying for? I've already been on phone support twice and have had a technician come out.
My speed tests as of 10 minutes ago (laptop wired directly to my Cisco DPC3825 modem with ethernet): Speedtest 1 - Down: 13 Mbps, Up: 17 Mbps Speedtest 2 - Down: 19 Mbps, Up: 13 Mbps Speedtest 3 - Down: 27 Mbps, Up: 12 Mbps Speedtest 4 - Down: 26 Mbps, Up: 13 Mbps These tests are all in line with what I've been getting since my service was connected about 3 weeks ago, regardless of time of day (early morning, midday, late night). I've called tech support twice and the issue was not able to be resolved over the phone. On the second call, I was transferred to the advanced support tier, and the issue was still unable to be resolved. A technician was then sent out to my apartment. He said all my connections were solid, and I passed all his diagnostics tests for bad connections. He ran speed tests, saw the low speeds, and determined it may be an issue on the outside main line. He told me to wait a few days for the main line to get worked on. It's been a week and a half since then, and I still have no improvement. I know the speed is listed as "up to" 50 Mbps, but regularly less than 30 is unacceptable. The kicker is that I was getting speeds of 46 Mpbs on WiFi immediately after my service was installed (when I returned home later that, I noticed the extremely slow speeds), so I know those speeds are possible. I'm not sure where else to go for assistance. Thanks in advance.6.2KViews0likes20CommentsSending an email to COX, I would like a resolution.
To whom it may concern, I want to start by saying that I am EXTREMLY DISAPPOINTED with my COX internet service. First, I would like to point out that I have recently moved from a location in Scottsdale, Arizona to Anthem, Arizona. Since my move, I have had nothing but problems with my internet. COX has been my service provider for around the last 15 years, for entertainment, business, and educational needs. There has always been little issues that would come up here or there and then get resolved. However, it seems of the last three years or so I have struggled with my internet connection more and more. It takes time to call, troubleshoot, setup appointment and schedule all of it between more important tasks in my life. Currently I pay for the premium internet service. From what I understood in the last couple of emails that I received about the upgrades it that my internet service was supposed to double. This seemed very exciting and reasonable considering the amount of money I pay for the premium service. The speed was supposed to be up to 100MB down and I figured that there would be a decent increase in upload as well. This actually was working fine before I moved; my service would range from 80 – 100 down on average and 8 – 12 up. This is an acceptable range, of course I am not getting 100 down 100% of the time but 20% decrease during busy hours was acceptable. Since moving to my new home in Anthem, I have had nothing but problems. All my computers, OS’s and equipment are identical but my speed on average has been lower than the next lower tier service. I see latency problems, drops in speed, disconnects, and on average I am getting bellow 50MB down. Why am I paying for a higher tier of service only to get speeds less than the next lower tier? COX technicians have been to my house looking into the problem, they tell me it is my computer or my cable modem. However, I have switched out the cable modem, I have bypassed my router, I have tried different computers and laptops, and still the same intermittent problems. The last COX technical representative was even making changes to my registry on my personal compute when I was not home and my fiancé was there for the appointment. At this point, I am an extremely dissatisfied customer and expect someone in your company to come up with a permanent solution to this problem. It does not make sense that I am paying for a premium service, with line insurance, etc. and have to deal with an intermittent problem such as this.1.9KViews0likes1Comment
Premier Internet Speeds
I was only receiving about 28mbs down. I was on the phone with a Representative and was so that I need to purchase a DOCSIS 3.0 Modem to get into the 50mbs range. I just bought the Motorola SB6141 but i haven't seen any change in my speed. Can someone help? http://www.speedtest.net/my-result/31228932352KViews0likes0Comments
Motorola SB6141 Speed Problems
I purchased a Motorola SB6141 on Amazon to replace my SB6120, however I'm getting slower speeds on the 6141. I tested both modems today and I got 60 down on the 6120 and I only get 27 down on the 6141. I've been back and forth with various cox techs and I have maintenance coming out tomorrow, but I still can't understand why the 6141 would be slower. My signals look fine as far as I can tell, see below. I'm on the ultimate tier and in my area it says that should be up to 150 Mb/s. I get 40+ on my upstream on either modem. Any ideas or thoughts on why I would be having these issues? Model Name: SB6141 Vendor Name: Motorola Firmware Name: SB_KOMODO-1.0.6.8-SCM01-NOSH Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3 Hardware Version: 7.0 Downstream Bonding Channel Value Channel ID 61 62 63 64 Frequency 687000000 Hz 693000000 Hz 699000000 Hz 705000000 Hz Signal to Noise Ratio 38 dB 38 dB 39 dB 38 dB Downstream Modulation QAM256 QAM256 QAM256 QAM256 Power Level The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading 8 dBmV 8 dBmV 8 dBmV 8 dBmV Upstream Bonding Channel Value Channel ID 2 1 3 4 Frequency 31200000 Hz 37600000 Hz 25400000 Hz 22200000 Hz Ranging Service ID 5505 5505 5505 5505 Symbol Rate 5.120 Msym/sec 5.120 Msym/sec 2.560 Msym/sec 2.560 Msym/sec Power Level 40 dBmV 42 dBmV 39 dBmV 38 dBmV Upstream Modulation [3] QPSK [3] 64QAM [3] QPSK [3] 64QAM [3] QPSK [2] 16QAM [3] 64QAM [3] QPSK [2] 16QAM [3] 64QAM Ranging Status Success Success Success Success Signal Stats (Codewords) Bonding Channel Value Channel ID 61 62 63 64 Total Unerrored Codewords 51560837 50830542 50838734 50846929 Total Correctable Codewords 16 16 10 0 Total Uncorrectable Codewords 557 560 555 54919KViews0likes17Comments