COVID-19, Slow Speeds, and Why You Are Paying Full Price for Them!
COVID-19 is clearly slowing down many of Cox’s servers due to the increase of Residential use across the nation. Many more people are at home and needing to use the internet for very demanding virtual tasks to replace going to work. Gaming has also increased substantially with schools and colleges around the nation closing. This is throttling your internet speeds drastically as we speak! Why are we still paying full price for our service then? Follow this link to submit an informal complaint to the FCC for Cox’s unwillingness to reimburse their customers for paying for full price speeds, while realistically receiving fractions of the speed! https://consumercomplaints.fcc.gov/hc/en-us For example I have the Ultimate package at 300 mbps, and currently I am receiving anywhere from 5 kbps to 20 mbps!
Downstream crawling / Upstream still fast
Hello - I have been having an issue with my connection for the past 2-3 weeks. I pay for 300mbps down / 30mbps up and have had no issues until now. I am getting between <1mpbs to around 7mbps down at best. Unacceptable. I used to regularly get 300mb down and sometimes even faster at non-peak times. I've done all the troubleshooting COX suggested and now they want me to change out my cable modem as a troubleshooting step and (of course) recommend I rent the modem from them. No thanks. I'd rather pay for my own and not give another $10-$15 per month to Cox. My question is this: how can the problem be the modem if it is still capable of providing the advertised upstream speed? I have made no changes to the topology. Here are my modem's stats (below) if it helps. I don't know how to read them, so maybe someone here with more experience can tell me where the problem lies. Thanks, all! Model: Arris SB6190 Startup Procedure Procedure Status Comment Acquire Downstream Channel Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked 256QAM 33 357.00 MHz -3.20 dBmV 33.06 dB 11 0 2 Locked 256QAM 1 783.00 MHz -15.70 dBmV 27.47 dB 6478795 1843 3 Locked 256QAM 2 789.00 MHz -16.80 dBmV 26.75 dB 41165254 7233145 4 Not Locked ---- 3 795.00 MHz ---- ---- ---- ---- 5 Not Locked ---- 4 801.00 MHz ---- ---- ---- ---- 6 Not Locked ---- 9 831.00 MHz ---- ---- ---- ---- 7 Not Locked ---- 10 837.00 MHz ---- ---- ---- ---- 8 Not Locked ---- 11 843.00 MHz ---- ---- ---- ---- 9 Not Locked ---- 12 849.00 MHz ---- ---- ---- ---- 10 Not Locked ---- 17 879.00 MHz ---- ---- ---- ---- 11 Not Locked ---- 18 885.00 MHz ---- ---- ---- ---- 12 Not Locked ---- 19 891.00 MHz ---- ---- ---- ---- 13 Not Locked ---- 20 897.00 MHz ---- ---- ---- ---- 14 Not Locked ---- 21 903.00 MHz ---- ---- ---- ---- 15 Not Locked ---- 22 909.00 MHz ---- ---- ---- ---- 16 Not Locked ---- 25 927.00 MHz ---- ---- ---- ---- 17 Not Locked ---- 26 933.00 MHz ---- ---- ---- ---- 18 Not Locked ---- 27 939.00 MHz ---- ---- ---- ---- 19 Not Locked ---- 28 945.00 MHz ---- ---- ---- ---- 20 Not Locked ---- 29 951.00 MHz ---- ---- ---- ---- 21 Not Locked ---- 30 957.00 MHz ---- ---- ---- ---- 22 Locked 256QAM 34 363.00 MHz -3.50 dBmV 33.06 dB 0 0 23 Locked 256QAM 35 369.00 MHz -4.00 dBmV 32.58 dB 0 0 24 Locked 256QAM 36 375.00 MHz -4.50 dBmV 31.92 dB 0 0 25 Locked 256QAM 37 381.00 MHz -4.20 dBmV 32.70 dB 0 0 26 Locked 256QAM 38 387.00 MHz -4.10 dBmV 32.90 dB 0 0 27 Locked 256QAM 41 405.00 MHz -2.80 dBmV 34.50 dB 0 0 28 Locked 256QAM 42 411.00 MHz -1.90 dBmV 34.50 dB 0 0 29 Locked 256QAM 43 417.00 MHz -1.70 dBmV 35.40 dB 0 0 30 Locked 256QAM 44 423.00 MHz -1.60 dBmV 35.40 dB 0 0 31 Locked 256QAM 45 429.00 MHz -2.70 dBmV 34.90 dB 0 0 32 Locked 256QAM 46 435.00 MHz -2.60 dBmV 34.80 dB 0 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 3 5120 kSym/s 32.40 MHz 43.75 dBmV 2 Locked ATDMA 4 5120 kSym/s 38.80 MHz 45.25 dBmV 3 Locked ATDMA 2 5120 kSym/s 26.00 MHz 43.75 dBmV 4 Locked ATDMA 1 5120 kSym/s 19.60 MHz 41.75 dBmV Current System Time: Sun Jul 28 00:00:34 2019