signal levels

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ARRIS SB8200 Modem levels too low. Internet Speed to Slow for Gigablast Plan I'm paying for
I been talking in circles with the cox customer support for days they say everything is fine on their end. I called ARRIS today and they said my signal levels were low on the modem and that's why I'm not getting the speed I'm paying for. I finally convinced them to send a technician out after they in multiple attempts tried to convince me something was wrong with my network equipment and tried to sell me their router that doesn't even support my plan. They said I should be getting 40 or more on all channels.
dustin255
5 years ago Place Internet
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More modem help
I had postedhttp://forums.cox.com/forum_home/internet_forum/f/5/t/3127.aspxand I still had been having the same issues and it was getting worse. Whether we were on the phone or the computer, we would get a lot of unreachable pages and would have to try again and again so we put in for a service call. There are 2 things I need help/opinions with: 1.) There are 4 units in the condo/home that share the box outside. The wires in the box were checked, at my request, and looked OK as far as in good condition BUT they are mislabeled and we do not know which wire belongs to me. (They should be labeled 1, 2, 3 and 4. but the 3 connected units are labeled 1,2,3 no 4 and I am #4) Three of the wires are connected in the box - one is not but we know that one isn't mine so the tech could not test the line. I would have thought that upon discovering a F-- up that it would be a good idea to remedy the problem but maybe that's just me because that's how I am - I would find the issue and fix it. What do you think of this? Shouldn't Cox want to identify which line is coming in to my home so it could be properly tested? Also, could one of the other units be tapping into my line and that is why I am having problems? Any thoughts on this. Anyway the tech was super nice and replaced the very VERY old splitter, cut the humongously long wires and replaced the fittings and the connection, after a day, seems better. 2.) What should good power levels and signal levels be in easy language? Downsteam power level 7.3, SNR 40.0 Downsteam bonded channels go from 7.3 down to 5.6 with SNR from 40.8 to 38.9 Upsteam power is 40.5 on 2 channels Are those decent. What is the ideal range. Thanks for any help.
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Miz_Chellie
11 years ago Place Archives
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