Download speed consistently slower than upload speed
I have been getting download speeds about two thirds of my upload speeds recently. I thought it might be due to an old out of date modem i had, so I updated the modem to the new-ish motorola SBG6782. Resulting in the same download slower than upload ( as measured on coxs speed test and others ). Some forum surfing showed that there may be a "service code" that needs to be set from somebody from cox when a modem gets changed? Also, coxs initial web intercept / new modem registration screen doesn't recognize the SBG6782 even though it is on the compatible modems list. ( I used my correct serial and hfc mac numbers, but had to tell the system it was a SB6141 to get connectivity. Any mods able to do a line check, or send one of these codes down the line?18KViews0likes11Comments
Motorola/Arris Cable Modem Firmware Update
Hi, I have been having some wifi connection issues with the 2.4GHz frequency. It suddenly stops working while the 5 GHz continues working. I looked at the router setup page and found that the current firmware (SBG6X82-8.4.0.0-GA-05-809-NOSH) is way too old. I couldn't find any way to update it from the setup page, so, I looked on the Arris website and found that Cox is responsible for pushing updates. See http://arris.force.com/consumers/articles/Drivers_and_Firmware/Upgrading-Firmware-on-Cable-Modems-Gateways. Can you push out the latest firmware? Be happy to share any account info you might need. Looks like this is something you have done before. See http://forums.cox.com/forum_home/internet_forum/f/5/t/4413.aspx. nsk0784.5KViews0likes4Comments