Internet Speed Capped to 100 Mbps
I have been a Cox customer for about 10 months and within the last month I moved and transferred my service. Every since then, I have been unable to obtain download speeds higher then 100 Mbps. I have been paying for Gigablast the entire time and I also pay for unlimited data. I have contacted multiple support representatives and I have not gotten a clear answer as to why this is happening. Most tell me that it is my equipment that is causing the issue and that I should contact the manufacturer. They have even stated that if my equipment wasn't the issue, then there wasn't anything else Cox could or would do for me on this issue. I am using an Arris SB 8200 that is just about 11 months old and a new Amplifi Mesh WiFi system that is less then 2 months old, all of which where working just fine until I moved into this new place. But never the less I have contacted both of them and they can not find anything wrong with their equipment. With that in mind, I reset both to factory settings twice in the last month and I still am not able to download anything faster then 100 Mbps. The last service representative I spoke with scheduled a technician to come out to my home to attempt to resolve the issue. I am skeptical that this will work because when I asked what the tech will do during the appointment, the representative said " hopefully they can fix it, if not they will just have to run it up the ladder and escalate it." They said they had the same problem at there home and that the technician could not resolve it so they have just been dealing with it. So now I will just get to wait and see what happens on Thursday. Hopefully someone can offer up a solution a solution other just then dealing with it, or down-grading my internet package.
Arris SB8200 Docsis 3.1 GigaBlast No Blue Lights Up or Down
Called Cox for new internet options. Told me I was grandfathered in at 150. Quoted me 300 and Giga. Call ended. I had a Netgear 3.0 modem / router combo that worked fine. I buy a 3.0 modem and a mesh router to increase my WIFI area. I try to get it calibrated only to find out I have a work order for GigaBlast speeds and my 3.0 equipment is unusable. So as a patient person I go and swap my 3.0 for a 3.1 modem costing me more money. I call to get the 3.1 calibrated by Cox and it shows all green lights 3.0, no blue lights for Arris SB8200 Docsis 3.1 GigaBlast No Blue Lights Up or Down. Speeds are 250 down and 20 up and that is before and after a modem factory reset with ONLY my laptop plugged in. Tried with a desktop as well with the same result. - Called and asked was GiagBlast and Docsis 3.1 avilable in my area and told it was - Forced to GigaBlast without request and told I can't return to my original speed - Asked me to upgrade my equipment to take advantage of GigaBlast but when equipment is installed it I only get 3.0 and low speeds - Called from 10am to Midnight and text chat too. After dealing with 6 different people and a whole day wasted I still got nowhere - Best of all I was told no work could be done while there was an "outage" in my area. One that lasted from 2pm to 7pm, and then another that started at 12am forecast to end at 6am. Anybody else have these issues and if so how were they resolved??? - Do yourself a favor and DO NOT, I repeat DO NOT engage in the text chat option from your phone. A waste of time and resources!!!! Similar situations like mine so I know I am not alone when it comes to the level of customer service andtechnical support https://forums.cox.com/forum_home/internet_forum/f/internet-forum/22627/gigablast-activation/86619#86619 https://forums.cox.com/forum_home/internet_forum/f/internet-forum/20283/issues-with-gigablast Standard Specification Compliant Docsis 3.1 Hardware Version 4 Software Version D31CM-PEREGRINE-1.1.1.0-GA-14-NOSH Connection The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem. Startup Procedure Procedure Status Comment Acquire Downstream Channel 957000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 30 Locked QAM256 957000000 Hz 2.6 dBmV 37.3 dB 103 482 1 Locked QAM256 783000000 Hz 1.3 dBmV 37.9 dB 0 0 2 Locked QAM256 789000000 Hz 1.3 dBmV 37.9 dB 0 0 3 Locked QAM256 795000000 Hz 1.4 dBmV 37.8 dB 0 0 4 Locked QAM256 801000000 Hz 1.3 dBmV 37.9 dB 0 0 9 Locked QAM256 831000000 Hz 1.2 dBmV 37.7 dB 0 0 10 Locked QAM256 837000000 Hz 1.6 dBmV 37.8 dB 0 0 11 Locked QAM256 843000000 Hz 1.6 dBmV 37.9 dB 0 0 12 Locked QAM256 849000000 Hz 1.7 dBmV 37.8 dB 0 0 17 Locked QAM256 879000000 Hz 1.9 dBmV 37.5 dB 0 0 18 Locked QAM256 885000000 Hz 1.7 dBmV 37.3 dB 0 0 19 Locked QAM256 891000000 Hz 1.8 dBmV 37.4 dB 0 0 20 Locked QAM256 897000000 Hz 1.7 dBmV 37.3 dB 0 0 21 Locked QAM256 903000000 Hz 1.5 dBmV 37.2 dB 0 0 22 Locked QAM256 909000000 Hz 1.6 dBmV 37.1 dB 0 0 25 Locked QAM256 927000000 Hz 2.3 dBmV 37.3 dB 0 0 26 Locked QAM256 933000000 Hz 2.7 dBmV 37.4 dB 0 0 27 Locked QAM256 939000000 Hz 2.9 dBmV 37.4 dB 0 0 28 Locked QAM256 945000000 Hz 2.8 dBmV 37.3 dB 0 0 29 Locked QAM256 951000000 Hz 2.8 dBmV 37.4 dB 0 0 33 Not Locked Unknown 357000000 Hz -46.1 dBmV 0.0 dB 0 0 34 Not Locked Unknown 363000000 Hz -45.9 dBmV 0.0 dB 0 0 35 Not Locked Unknown 369000000 Hz -45.9 dBmV 0.0 dB 0 0 36 Not Locked Unknown 375000000 Hz -45.8 dBmV 0.0 dB 0 0 37 Not Locked Unknown 381000000 Hz -45.7 dBmV 0.0 dB 0 0 38 Not Locked Unknown 387000000 Hz -45.5 dBmV 0.0 dB 0 0 41 Not Locked Unknown 405000000 Hz -45.8 dBmV 0.0 dB 0 0 42 Not Locked Unknown 411000000 Hz -46.0 dBmV 0.0 dB 0 0 43 Not Locked Unknown 417000000 Hz -46.5 dBmV 0.0 dB 0 0 44 Not Locked Unknown 423000000 Hz -47.2 dBmV 0.0 dB 0 0 45 Not Locked Unknown 429000000 Hz -47.8 dBmV 0.0 dB 0 0 46 Not Locked Unknown 435000000 Hz -48.3 dBmV 0.0 dB 0 0 159 Locked Other 300000000 Hz -47.2 dBmV 0.0 dB 0 0 Upstream Bonded Channels Channel Channel ID Lock Status US Channel Type Frequency Width Power 1 1 Locked SC-QAM 16900000 Hz 6400000 Hz 40.0 dBmV 2 2 Locked SC-QAM 23500000 Hz 6400000 Hz 41.0 dBmV 3 3 Locked SC-QAM 29900000 Hz 6400000 Hz 42.0 dBmV 4 4 Locked SC-QAM 36300000 Hz 6400000 Hz 42.0 dBmV Current System Time:Tue Apr 16 01:05:19 2019
Cox system won't "let" techs schedule service call to remove old filter, so no docsis 3.1
Hi, I recently upgraded to a DOCSIS 3.1 modem and Gigablast and I have what is pretty clearly the textbook problem where an old analog filter on the line blocks channels below about 600MHz, preventing DOCSIS 3.1 from fully working and limiting my speeds to ~600mbps. I can log into the modem's built-in spectrum analyzer and see that I have great signal down to 600MHz, where it abruptly drops off. The modem status page indicates I am only connecting on 20 channels, and the remaining channels have a null signal level. The status light on my SB8200 which lights green for DOCSIS 3.0 or blue for DOCSIS 3.1 is lit green. Despite all this, when I call Cox support, their "system check" says my modem is working "perfectly" and supposedly "will not let" them create the service call for the tech to come remove the filter. This should be trivial to address but I can't get it addressed. Has anyone gotten a similar issue resolved? Is there a moderator here who could reach in and get this call scheduled for me?
