Recent Discussions
Not Getting a Response from Cox's IPv6 DHCP Server...
I am sending IPv6 DHCP Solicits out through my WAN interface, but I am not getting any response from Cox's servers... IPv6 had been working for several months previously; I just noticed this behavior about a week ago. This is the solicit message I'm sending out (slightly redacted): 01:39:04.858176 IP6 (flowlabel 0x070ba, hlim 1, next-header UDP (17) payload length: 58) fe80::cee1:ffff:ffff:ffff.546 > ff02::1:2.547: [udp sum ok] dhcp6 solicit (xid=71e4b9 (client-ID hwaddr type 1 cce1ffffffff) (rapid-commit) (elapsed-time 65535) (option-request DNS-server) (IA_PD IAID:0 T1:0 T2:0)) But I never see any response. I am located in San Diego. Anyone else seeing this?
Seriously, you're dropping CBS??
I came home tonight to warnings flashing all over my TV screen saying that Cox has been unable to make a deal with our local CBS affiliate in San Diego, and that we will be losing CBS as of Thursday afternoon. What?? Really, Cox? You think you could fail to offer CBS to your customers?? Does anyone know anything more about this?
TV listings "No Information" on Cable Boxs
I have 2Samsung GX-SM530CF Cable Box/Streaming Media Players with Cox's cablecards and tuner adapters. Both units show"No Information" when trying to view the TV listings. This started on both units at the same time on Jan 22. I'm getting all the channels I'm supposed to, and the Internet services (Netflix, Amazon Prime, etc) are still working fine. The tuner adapter light is steady green, but no TV guide. I've tried resetting them, but still "No Information". Did Cox change anything with the guide?Questions regarding speeds and service fees
Last year, we upgraded our plan to the 50mbps download option. I never pulled more than 35mbps, but I chalked that up to the fact I was using WiFi and didn't worry too much about it. Most ISP's aren't going to get you the highest download speed that you pay for, so I settled for 35mbps. Then about a month ago, I realized that our speeds were supposedly "doubled." So, I decided to connect direct to our rented gateway to see what kind of speeds we were actually getting. Multiple speed tests showed that we were getting the same as before (~35mbps). I called the support line and talked to a very helpful rep who suggested I purchase my own modem and router, so I could get better speeds. I did that, and then checked the speeds again. They were somehow worse than before, so I called COX again. They escalated to a Tier 2 rep, who tried some things but ultimately had to send out a tech. The tech checked some equipment out and noticed that there were a lot of unnecessary connectors in the cable box (which I have no access to). He took care of that and said that the big problem was due to our being located "at the end of the line." Apparently, I can't get the speeds that I'm paying for because COX's infrastructure can't handle their customers. He said that another tech would come out and add a "booster" to our line within a week or two. Yesterday, I got a letter from COX informing us that we had signed up for a service protection plan of some kind and a few bucks would be added to our monthly bill. I didn't remember signing up for this, so we called COX. The rep told us that the tech had actually done us a favor by signing us up for the monthly service protection plan. If he hadn't signed us up, we would have been billed $60.00. I'm feeling a little cheated because the tech didn't find any issues with my setup inside the house, nor did he do any work on non-COX property. I don't believe that it's okay for COX to charge customers any money at all to service COX's own property. If I had messed around in the cable box or climbed a ladder and destroyed the node or something, I could see how that would be my fault, and I would have no problem paying for it. It's been a little over a week and I still don't have higher speeds, but I'm holding out until next week before I call up again since the tech did say one or two weeks. Questions: Since I'm consistently getting less than half the advertised download speed, should I downgrade to the 50mbps download plan? If I do that, am I going to only get half of that speed? Since the issue is with COX's infrastructure and is no fault of my own, can I be credited for the service call, as well as the past few months' worth of below-advertised speeds? Thanks for reading, Colin P.S. All the reps/techs I talked to were extremely friendly and helpful. I'm sure it was very frustrating for them to be unable to amend the situation, but they didn't show it.Central San Diego SLOW for 2 weeks.
For about 2 weeks now our connection to the net has been SLOW, with intermittent loss of connection. The speed is slow, and sometimes while streaming we get cut off when doing netflix. This is not the norm for us and we've done some pinglotter tests and will attach. Our area is 92115 zip code. Looks like a router in the Cox.net network is down or??? Usually when there's something going on I just check google.com, If I can get there I know things are ok, but this morning getting there has been trying at best. The screen shots below are from Google, Amazon, Hotmail. Any help in getting our speed and reliability back would be great.