Impossible to Change Primary Account Holder to Bill Payer - Now No Refund?
I've been a perfect cox customer since 2005 when my husband and I bought our first home. I have never missed a $225+ payment . . . or even been late. When I set up bill pay with my bank - I tried to get the Cox account in my name as well. This proved to be an impossible feat . . . the only conditions which would allow such a maneuver are the "primary"'s death, disability, or moving away. Period. And no you cannot change the name on the account either . . . not unless you fit into one of these scenarios: Marriage - You may change your last name or middle initial, if applicable. (Marriage license required) Divorce - You may change your last name or middle initial, if applicable. (Divorce decree required) Legal name change (Court order required) Misspelling (Government-issued photo ID required) So, even though I was responsible for the account, and my husband was not, I'd have to settle for being a "user" , having very limited priveleges. This sure seems absurd, but what can you do? Nothing - according to Cox. Six years later, my husband is long gone (I heard he is homeless) and the bank now owns my house. Sad . . . I know. (For me and the thousands of others in my boat). I can deal with these things 'tho. What has actually made me lose my faith is Cox and their unbelievable inflexible "policies". Since Cox is prepaid by a month, when I close my account, there is a $200 credit. Great, right? NOT!!!!!!! Cox will not give me a refund. According to their scripted robot reps: "They will only process a refund in the primary account holders name . . . ONLY . . . and they will only mail the check to the last address on record. How nice of you Cox. You want to send my hard earned money to someone who did not pay you, and who does not have an address. I have tried every which way but loose and all to no avail. The absurdity is beyond belief.18KViews0likes5Comments
Equipment Return
Before moving to Maryland I disconnected my Cox cable service and returned the equipment to the nearest cox store. I went inside, the man looked up my information and told me that he marked that I had returned everything. I asked "is that all?" I was told that I was "good to go." Now, 2 months later I have received a letter from a debt collector that indicates I owed Cox for equipment! When I inquired with Cox customer service, I was told to "just pay it' to avoid issues with my credit score. I am very upset that I have to choose between saving my credit score by paying a debt I don't owe and keeping my hard earned money. I do not know what to do.7.5KViews0likes1Comment