Intermittent Email send/receive failures with POP3 - Again, for weeks
I posted this a couple weeks ago, have received no responses, and discovered it was deleted. So I'm posting it again. Don't delete it again...please solve it. For the past few weeks now, I've been experiencing the infamous & intermittent email send/receive failures, like many other customers in these forums have reported. My system specs: Windows 10 Pro x64 MS Windows Defender active, no other security packages MS Outlook Cox Internet Preferred package with the Cox provided DOCSYS 3.0 NetGear N450 modem/router My issues: For several weeks, my various Cox email accounts have intermittent problems sending or receiving emails through Outlook 2007. When receiving emails, I'll get the Outlook pop-up error window stating: ------------------------------------------------------------------- "Task 'myemailaddress' - Receiving' reported error (0x800CCC92 or some other error code) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)." ------------------------------------------------------------------- This issue happens consistently, several times a day with all my Cox email accounts...then emails will suddenly work again...then the issue reappears, rinse & repeat...it's an ongoing cycle of working/not working throughout the day for the past few weeks now. I don't bother calling Support about this because they usually blame Outlook and do nothing. It's not an Outlook problem. Everything works great, when it works...then this sudden issue pops once or twice a year, as so many other customers have been reporting. And as mentioned by other customers, Cox somewhat acknowledges that they know about this problem with email and it's been kicked upstairs for a harder look. In the past, I've reset my Outlook settings for the Cox emails, tried different settings and ports according to the Cox email support docs, and even deleted my Cox email account profiles within Outlook and recreated them (in case they were corrupted). Nothing has worked. This happens regularly, so please Cox...don't ask the usual questions about using Webmail, trying another computer, etc. We know, and you know, this has been a persistent, recurring issue with Cox email accounts for many years and these suggestions don't work or fix anything. Usually, Cox Support hems & haws and says they're working on it...or they wrongly blame Outlook...and nothing gets resolved. After repeated complaints to report the issue, they'll usually reset or do something to solve the issue. So I'm adding my issue & complaint here to be resolved also. Please fix this email issues ASAP. Thank you.8.8KViews0likes17Comments
just upgraded to Docsis 3.0 modem SB6121 and my internet speeds are exactly the same as with my 5yr old sb5100
just upgraded to Docsis 3.0 modem SB6121 and my internet speeds are exactly the same as with my 5yr old sb5100. I am paying for 50Mbs but actual speed varies between 19Mbs and 32Mbs. What do I need to do to get what I am paying for?6KViews0likes16CommentsIntermittent Email send/receive failures with POP3
For several weeks now, I've been experiencing the intermittent email send/receive failures, like many other customers in these forums have reported. This needs to get fixed by Cox ASAP, instead of sometimes telling us it's being worked on. My system specs: Windows 8.1 Pro x64 MS Windows Defender active, no other security packages MS Outlook 2007 Cox Internet Preferred package with the Cox provided DOCSYS 3.0 NetGear N450 modem/router My issues: For several weeks, my various @cox.net email accounts have intermittent problems sending or receiving emails through Outlook 2007. My primary Cox email account has the most problems, though. When receiving emails, I'll get the Outlook pop-up error window stating: ------------------------------------------------------------------- "Task 'myemailaddress@cox.net - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)." ------------------------------------------------------------------- This issue happens consistently, several times a day...then emails will suddenly work again...then the issue reappears, rinse & repeat...it's an ongoing cycle of working/not working throughout the day for several weeks now. I have several other non-Cox email addresses that have no issues at all sending/receiving within Outlook. Only my Cox email addresses have this issue. In addition, on several occasions, I've noticed that when I do receive emails, they may be several hours old. I called Support about this a few weeks ago, but they blamed Outlook, like usual. It's not an Outlook problem. Everything worked great for years...then this sudden issue pops up a few weeks ago, as so many other customers have been reporting. And as mentioned by other customers, Cox somewhat acknowledges that they know about this problem with email and it's been kicked upstairs for a harder look. But this has been going on for far too long and we never see a solution. On my end, I've reset my Outlook settings for the Cox emails, tried different settings and ports according to the Cox email support docs, and even deleted my Cox email account profiles within Outlook and recreated them (in case they were corrupted). Nothing has worked. From a troubleshooting standpoint, everything points to Cox being the culprit, which they have acknowledged. Instead of just nodding at us, tell us what's really going on, lean on the people upstairs to fix this, and give us an ETA for the hard fix. I've been a Cox customer for around 20 years and was one of the first to jump on to your cable Internet service when it arrived back in the 90s. I've always recommended Cox to my friends because of the solid service & support. Now, with the rate hikes, cutting of channels in TV packages (although no reduction in charges), spotty service & support, I have been seriously considering alternatives. You have a lot of unhappy customers that you just raised rates on a few months ago, some of whom rely on email for their business, and are wondering what's gone wrong with the usually solid service & support we've had from Cox for years. Thank you.5.4KViews0likes7Comments
Upgraded to Premier service but still getting preferred speeds
Hello and thank you for reading. I upgraded to Cox Premier from preferred yesterday 7/19. However, I am still getting preferred speeds. After the Premier upgrade I am receiving the same 25 Mbps down (using either my router, or direct from my PC). My modem is showing 4 bonded downstream and 2 bonded upstream. I have checked all wire connections, cables, and performed several speed tests on various sites, but my download speed cannot achieve greater than 25Mbps. I also emailed cox.help@cox.com about this and included a link referencing related threads in this forum. Any assistance solving this problem is greatly appreciated! ThanksSolved3KViews0likes3Comments
Signed up for preferred but only getting 32Mpbs
Hi, I'm a preferred internet customer and I upgraded my modem to a new Motorola SB6141 to take advantage of the 50Mbps download. Since day 1 speed tests consistently show 32Mbps download and 3-4Mbps upload. I called support and had a tech come out, he said the signal was fine and blamed my router. I'm now plugged directly into the modem and I'm still getting exactly the same speed. I've tried several different Widows 7 laptops and a Windows 7 pc and I'm getting the same 32Mbps download speeds. Does anybody have any idea how I can get the speeds I'm paying for? I was considering upgrading to premier but don't know if its worth it if I can only get 32Mbps with the preferred.2.5KViews0likes3CommentsTiffanyR, can you please fix this? only 32Mbs speed
Hello, I just got a docsis3 modem and my top download speed is just under 32Mbs. From what I've read in other posts, my service code needs to be changed to take advantage of the higher speed available to me as a Preferred Internet subscriber. Could I please ask that a Cox representative do that? Thanks2.4KViews0likes4Comments
Discrepancy in Preferred Internet Package Service
Good afternoon. I’m inquiring about my Cox Preferred Internet Package. I’ve recently started noticing (as of 11/24/2014] a dramatic decrease in my download speeds for Netflix and iTunes movie rentals that I stream throughout the month. I began to rectify the issue by performing a speed test on the cable connection provided by the Internet Tools tab on the Cox.com website. Cox Speed Test [11/24/2014] - http://i.imgur.com/h44nRl7.png SpeedTest OOkla [11/24/2014] - http://i.imgur.com/V2SODgb.png Geek Squad Speed Test [11/24/2014] - http://i.imgur.com/ddGaXoq.png Testmy.net Speed Test [11/24/2014] - http://i.imgur.com/5TxAxOD.png Bandwidth Place [11/25/2014] - http://i.imgur.com/ZZGqTBY.png After purchase of new modem... Cox Speed Test [12/01/2014] - http://i.imgur.com/uZN5qIw.png Geek Squad Speed Test [12/01/2014] - http://i.imgur.com/LkqHwrs.png Speedof.me Speed Test [12/02/2014] - http://i.imgur.com/9UpgbVt.png WhatsIsMyIP Speed Test [12/02/2014] - http://i.imgur.com/Lsae6rU.png The speed for my downloads and uploads are not consistent with the Preferred Package offer that I currently subscribe to (50 Mbps) but are actually in line with the lower tiered option Essential package (5 Mbps) that I don’t subscribe. Preferred Package - http://i.imgur.com/1dC6NUd.png Another discrepancy is the fact that my download speed has gone down to 5 Mbps or slower but my upload speed has nearly quadrupled to around 20 Mbps. I’m not quite sure how this might occur seeing I haven’t changed my options for internet service within the past year or gone over my data usage monthly stipend. Data Plan Usage [11/24/14] - http://i.imgur.com/oYHbqeZ.png I’m still labeled as Cox Preferred Internet Package whenever I use the Cox.com webmail service. Both my NETGEAR Wireless Router - N600 Dual Band Gigabit (WNDR3700) and my recently purchase new Motorola SURFboard Modem SB6183 (which while offered as a recommended modem choice by the service is actually strangely configured to perform irregularly on your service that you offer - http://forums.cox.com/forum_home/internet_forum/f/5/t/7422.aspx) are currently firmware updated. The requirement for a DOCSIS 3.0 modem has been attained but no noticeable difference in speed increases for the package that I subscribe to has been achieved. The only noticeable change in any other aspect of service has been a video service/equipment audit that has no explanation behind it beyond a price quote of $37.97. I’ve already had my son write to customer service about this issue before the holidays with no response given. I’m hoping this is just an error and not a slight of hand trick to wager more money for service not properly rendered. I hope to speak with a customer service rep soon on the matter. Thanks for the accelerated response to this issue before my next bill comes in the mail.2.4KViews0likes1Comment
Punished for being a current Cox customer. Why and why doesn't Cox fix the issue?
I am a current Cox customer and have been for some time. My current service was just an internet package. I am paying 62.99 per month for what I found out to be the "Preferred" package. I became annoyed and frustrated when I found this out because I had asked for the fastest internet plan to begin with. Then I find out some time later that new customers that aren't currently doing business with Cox are given a "Premium" package for 59.99! New customers get to spend less money for a superior product than current loyal customers who are already paying the business?! How is that rewarding your loyal customers? How is that right? They also have the "Preferred" package for 49.99! Well I thought that Cox valued my business enough to either issue a credit or offer me a great deal to compensate for having had overcharged me for a inferior product. Boy was I wrong! My mentality is that I am not a new customer, I am a current paying customer who has been overcharged for services which is an issue - and that issue needs to be addressed and fixed by Cox. The very best that they could offer me was a "discount" to compensate of 20% for one year. I guess they think customers can't do math. It would come out to 50 and some change for the "Preferred" internet I already had. They just offered to "discount" my service down to the price that it was supposed to be to begin with! Like I said, I thought Cox had valued my money and business but I guess not. Maybe it was too much to think they'd offer me a better internet plan with a better price to keep my business and to compensate for being ripped off. I also loved what the reps told me, "it's an incentive to get new business" - so my money is worth less than of those who you don't already have? Also "business is business" - to which I define: "Good business is good business" and "Bad business is bad business" - you don't see Apple pulling this stuff.2.3KViews0likes1CommentIntermittent Email send/receive failures with POP3 - Again, part 2
I originally posted this several months ago in this forum, on 01/09/2015, which can still be seen in my account. For some reason, it will not allow me to respond to the tech there and it seems to be locked for some stupid reason. So I'm reposting it here because the original issue is still not resolved and I'm getting tired of this issue. Many other customers are reporting this same issue and no one at Cox is doing anything about it, except shining us on about fixing it or looking into it. Please don't respond back blaming Outlook or asking the routine simple questions that just waste time and run in circles. Please read my original posting starting 01/09/02015 where all of this was already done...the questions you asked, and the answers I gave Cox. This has already been acknowledged by Cox as a Cox issue...and hasn't yet been resolved. Original post from 01/09/2015 below, but with minor updates ---------------------------------------------------------------- For several months now, I've been experiencing the intermittent email send/receive failures, like many other customers in these forums have reported. This needs to get fixed by Cox ASAP, instead of sometimes telling us it's being worked on. My system specs: Windows 8.1 Pro x64 MS Windows Defender active, no other security packages MS Outlook 2007 Cox Internet Preferred package with the Cox provided DOCSYS 3.0 NetGear N450 modem/router My issues: For several months, all of my @cox.net email accounts have intermittent problems sending or receiving emails through Outlook 2007. When receiving emails, I'll get the Outlook pop-up error window stating (the message details may vary depending): ------------------------------------------------------------------- "Task 'myemailaddress@cox.net - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)." ------------------------------------------------------------------- This issue happens consistently, several times a day...then emails will suddenly work again...then the issue reappears, rinse & repeat...it's an ongoing cycle of working/not working throughout the day for several months now. I have several other non-Cox email addresses that have no issues at all sending/receiving within Outlook. Only my Cox email addresses have this issue. I've called Support about this on multiple occasions. Some support reps blame Outlook, like usual, while others have acknowledged it's a Cox issue and they'll forward it on for resolution. It's not an Outlook problem. Everything worked great for years...then this sudden issue popped up months ago, as so many other customers have been reporting. And as mentioned by other customers, Cox acknowledges that they know about this problem with email and it's been kicked upstairs for a harder look. But this has been going on for far too long and we never see a solution. On my end, I've reset my Outlook settings for the Cox emails, tried different settings and ports according to the Cox email support docs, and even deleted my Cox email account profiles within Outlook and recreated them (in case they were corrupted). Nothing has worked. From a troubleshooting standpoint, everything points to Cox being the culprit, which they have acknowledged. Instead of just nodding at us, tell us what's really going on and kick someone to hard fix this. I've been a Cox customer for around 20 years and was one of the first to jump on to your cable Internet service when it arrived back in the 90s. I've always recommended Cox to my friends because of the solid service & support. Now, with the rate hikes, cutting of channels in TV packages (although no reduction in charges), spotty service & support, I have been seriously considering alternatives. You have a lot of unhappy customers that you just raised rates on a few months ago, some of whom rely on email for their business, and are wondering what's gone wrong with the usually solid service & support we've had from Cox for years. Thank you.2.2KViews0likes0Comments
