Contour 2 Cloud DVR Playback
We upgraded to a Contour 2 system with three boxes just over a year ago. We've had ongoing issues, but in the last couple of month, the issues have worsened. Trying to playback recorded programs is a master class in frustration. We have picture freezes, sound dropouts, or both. More recently, we simply get an error message popping up right in the middle of the program and it crashes out. A technician has come out and said there are issues upstream of the pedestal out in the yard that they were supposed to come look at. Calling back after nothing has changed results in the operator telling us that what I'm describing is a known issue with the Contour 2 and they're working on it. Looking at the forums, it looks like this has been a known problem for quite some time, although the support operator led us to believe it was a recent issue. So what's the real story? And maybe in the interest of customer satisfaction , Cox could have informed us they know about the issue with our service without wasting our time with service calls? One of the techs put a call on hold saying we were in a gated community when that's not the case. No phone call whatsoever. We were forced to reschedule the tech, even though at the end of the day it turns out there's nothing he can do anyway.1.4KViews1like3Comments
DVR stops playback at certain times
Hello, for the last week or so, while playing back a recorded program, at 6 PM the playback stops and after a second or two, the TV will show whatever the current channel is set for. The same will happen at 7 PM while playing back another recording. I've experimented with playbacks at earlier times of the day, but do not see this symptom at those times. I can't say it's only at 6 or 7 PM, but it is happening every day at those times. I thought it might be related to the DVR simultaneously recording while another recording is being played back, and when the recording ends, say at 6 PM, it also stops the playback, but experiments show that not to be the case. I've contacted COX service twice. The first time they updated the DVR firmware. That did not solve the problem. The second time they replaced the DVR box. That also did not solve the problem. It smells like a firmware problem, but I'm not sure where to go from here. The DVR is a Scientific Atlanta 8240 HDC. Thanks, TIm1.9KViews0likes0Comments
