Arris SB6190 Cable Modem - RCS Partial Service and SYNC Time Sync Failure (100% Packet Loss)
I've gone through 3 cable modems, 3 wireless routers, and a handful of ethernet cables thinking it was a problem with my hardware. I've blocked every other device on the network for troubleshooting this. It's just my PC on it, hardwired in. The internet works without issues for about 90-120seconds at a time, then there's a 30 second period where I get 100% packet loss on everything. I can't get on any websites, I get disconnected from any games I'm running, etc. Then after 30 seconds, everything reconnects okay. I've rebooted all of my devices three times. I've called Cox and they said everything is testing fine. There's no Cox maintenance in the area and no outages. No construction in the vicinity. Is there anything I could do to diagnose this? Can I buy anything to test the coax drop in the wall or something? https://www.docdroid.net/tJH6C5a/event-log.pdf.html screenshots of the Event Log from the modem page https://www.docdroid.net/RFmVJY2/status.pdf.html screenshots of the Status page but I don't know what any of this means12KViews0likes11Comments
Lag spikes every minute or so, please help!
Since I've gotten my new router lag spikes started popping out of no where, they are VERY frequent and are very annoying, especially while playing online games. Here's a test for my ping I did a couple of minutes ago. Pinging google.com [74.125.224.34] with 32 bytes of d Reply from 74.125.224.34: bytes=32 time=109ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=46ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=31ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=170ms TTL=55 Reply from 74.125.224.34: bytes=32 time=133ms TTL=55 Reply from 74.125.224.34: bytes=32 time=33ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=37ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=39ms TTL=55 Reply from 74.125.224.34: bytes=32 time=43ms TTL=55 Reply from 74.125.224.34: bytes=32 time=32ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=61ms TTL=55 Reply from 74.125.224.34: bytes=32 time=31ms TTL=55 Reply from 74.125.224.34: bytes=32 time=32ms TTL=55 Reply from 74.125.224.34: bytes=32 time=32ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=31ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=32ms TTL=55 Reply from 74.125.224.34: bytes=32 time=34ms TTL=55 Reply from 74.125.224.34: bytes=32 time=34ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=31ms TTL=55 Reply from 74.125.224.34: bytes=32 time=108ms TTL=55 Reply from 74.125.224.34: bytes=32 time=31ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=37ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=31ms TTL=55 Reply from 74.125.224.34: bytes=32 time=32ms TTL=55 Reply from 74.125.224.34: bytes=32 time=32ms TTL=55 Reply from 74.125.224.34: bytes=32 time=31ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=31ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=33ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=29ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=35ms TTL=55 Reply from 74.125.224.34: bytes=32 time=33ms TTL=55 Reply from 74.125.224.34: bytes=32 time=31ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=29ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=32ms TTL=55 Reply from 74.125.224.34: bytes=32 time=31ms TTL=55 Reply from 74.125.224.34: bytes=32 time=29ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=29ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=31ms TTL=55 Reply from 74.125.224.34: bytes=32 time=31ms TTL=55 Reply from 74.125.224.34: bytes=32 time=29ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=29ms TTL=55 Reply from 74.125.224.34: bytes=32 time=34ms TTL=55 Reply from 74.125.224.34: bytes=32 time=32ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=31ms TTL=55 Reply from 74.125.224.34: bytes=32 time=29ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=37ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=33ms TTL=55 Reply from 74.125.224.34: bytes=32 time=29ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=31ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=30ms TTL=55 Reply from 74.125.224.34: bytes=32 time=32ms TTL=55 Reply from 74.125.224.34: bytes=32 time=33ms TTL=55 Here is another test. Pinging google.com [74.125.224.110] with 32 bytes of Reply from 74.125.224.110: bytes=32 time=30ms TTL=55 Reply from 74.125.224.110: bytes=32 time=106ms TTL=55 Reply from 74.125.224.110: bytes=32 time=32ms TTL=55 Reply from 74.125.224.110: bytes=32 time=46ms TTL=55 Reply from 74.125.224.110: bytes=32 time=66ms TTL=55 Reply from 74.125.224.110: bytes=32 time=89ms TTL=55 Reply from 74.125.224.110: bytes=32 time=111ms TTL=55 Reply from 74.125.224.110: bytes=32 time=36ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=31ms TTL=55 Reply from 74.125.224.110: bytes=32 time=28ms TTL=55 Reply from 74.125.224.110: bytes=32 time=35ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=30ms TTL=55 Reply from 74.125.224.110: bytes=32 time=40ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=30ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=31ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=35ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=35ms TTL=55 Reply from 74.125.224.110: bytes=32 time=30ms TTL=55 Reply from 74.125.224.110: bytes=32 time=30ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=30ms TTL=55 Reply from 74.125.224.110: bytes=32 time=109ms TTL=55 Reply from 74.125.224.110: bytes=32 time=30ms TTL=55 Reply from 74.125.224.110: bytes=32 time=34ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=34ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=30ms TTL=55 Reply from 74.125.224.110: bytes=32 time=37ms TTL=55 Reply from 74.125.224.110: bytes=32 time=28ms TTL=55 Reply from 74.125.224.110: bytes=32 time=30ms TTL=55 Reply from 74.125.224.110: bytes=32 time=31ms TTL=55 Reply from 74.125.224.110: bytes=32 time=32ms TTL=55 Reply from 74.125.224.110: bytes=32 time=28ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=30ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=28ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=26ms TTL=55 Reply from 74.125.224.110: bytes=32 time=31ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=30ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=31ms TTL=55 Reply from 74.125.224.110: bytes=32 time=30ms TTL=55 Reply from 74.125.224.110: bytes=32 time=30ms TTL=55 Reply from 74.125.224.110: bytes=32 time=28ms TTL=55 Reply from 74.125.224.110: bytes=32 time=30ms TTL=55 Reply from 74.125.224.110: bytes=32 time=31ms TTL=55 Reply from 74.125.224.110: bytes=32 time=31ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=30ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=30ms TTL=55 Reply from 74.125.224.110: bytes=32 time=28ms TTL=55 Reply from 74.125.224.110: bytes=32 time=148ms TTL=55 Reply from 74.125.224.110: bytes=32 time=30ms TTL=55 Reply from 74.125.224.110: bytes=32 time=31ms TTL=55 Reply from 74.125.224.110: bytes=32 time=37ms TTL=55 Reply from 74.125.224.110: bytes=32 time=58ms TTL=55 Reply from 74.125.224.110: bytes=32 time=80ms TTL=55 Reply from 74.125.224.110: bytes=32 time=28ms TTL=55 Reply from 74.125.224.110: bytes=32 time=34ms TTL=55 Reply from 74.125.224.110: bytes=32 time=28ms TTL=55 Reply from 74.125.224.110: bytes=32 time=28ms TTL=55 Reply from 74.125.224.110: bytes=32 time=31ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=29ms TTL=55 Reply from 74.125.224.110: bytes=32 time=28ms TTL=55 Reply from 74.125.224.110: bytes=32 time=31ms TTL=55 Reply from 74.125.224.110: bytes=32 time=30ms TTL=55 Reply from 74.125.224.110: bytes=32 time=32ms TTL=55 Reply from 74.125.224.110: bytes=32 time=28ms TTL=55 The highest was around a 100, which to me, a 100 is VERY acceptable, I used to have a 100 ping before and it was normal, but the lag I'm getting in games do not feel like a 100, more like a thousand. Please help, I've tried restarting my modem but that did not work. I've also had this going on for about a week.8.8KViews0likes22Comments
Experiencing Lag during online gaming
Hi, I'm experiencing lag and stutter during online gaming. I've Cox Preferred plan and play game over wireless connection. I've tried restarting and rebooting modem several times but the issue still remains. I also tried playing game using the LAN connection but the issue persists. I've contacted customer support twice but they have only helped me by restarting the connection again and again. For debugging purposes, I ran Speedtests (www.speedtest.net) and Pingtests (www.pingtest.net), and i figured out speed fluctuations, at times I get 63.2 Mbps and other time I get 12.2 Mbps. Also, I get 9ms, 12ms and other time 223ms and 300+ pings. These figures are from tests that I ran back to back when I started facing issues during gameplay. Please look into this issue. I've Netgear C3700 DOCSIS 3.0 cable modem router and I'm using 2.4 GHz connection for wireless connection. Thanks, Gaurav K.7.9KViews0likes12Comments
Problem with traffic to Blizzard servers (World of Warcraft) via Cogentco
http://forums.cox.com/forum_home/internet_forum/f/5/t/1146.aspx Here is a link to a thread about an issue that occurred in January where many players were experiencing high latency on World of Warcraft servers mainly due to the Cogentco connection between Cox and AT&T. The issue disappeared awhile ago and now it is happening again where I am getting 100-300 MS on servers where I would usually be at around 20 MS. I'm not sure what was fixed last time in order to solve this problem but I would like some feedback on this issue. I would say the issue started about 3-4 days ago and based on this forum post: http://us.battle.net/wow/en/forum/topic/9793019207 many other Cox Digital Cable users in AZ are experiencing similar issues with high ping due to the Cogentco routing.6.1KViews0likes8Comments
Packet loss from Tustin1.Level3.net plz open a ticket with level3
I have new service from COX and my speed is otherwise fine, but when I log into World of Warcraft I will have 91 lat [good], 76ms [my connection to them Good] 2253ms [VERY BAD, data loss] I looked on a few forums and they suggested a Tracer, the results suggest packet loss from level3.net, this is not a COX node, so the only thing I can do is request that COX puts in a request to level3.net and have them fix their node. Tracing route to 12.129.209.68 over a maximum of 30 hops 0 ******-** [192.168.0.2] 1 192.168.0.1 2 10.104.0.1 3 24-234-16-208.ptp.lvcm.net [24.234.16.208] 4 24-234-6-68.ptp.lvcm.net [24.234.6.68] 5 ae54.bar2.LasVegas1.Level3.net [205.129.18.109] 6 ae-105-3505.bar2.Tustin1.Level3.net [4.69.158.98] 7 ae-105-3505.bar2.Tustin1.Level3.net [4.69.158.98] 8 192.205.37.145 9 cr2.la2ca.ip.att.net [12.122.129.106] 10 12.123.249.73 11 * * * Computing statistics for 250 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 ******-** [192.168.0.2] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1 0/ 100 = 0% | 2 7ms 0/ 100 = 0% 0/ 100 = 0% 10.104.0.1 0/ 100 = 0% | 3 7ms 0/ 100 = 0% 0/ 100 = 0% 24-234-16-208.ptp.lvcm.net [24.234.16.208] 0/ 100 = 0% | 4 8ms 0/ 100 = 0% 0/ 100 = 0% 24-234-6-68.ptp.lvcm.net [24.234.6.68] 0/ 100 = 0% | 5 11ms 0/ 100 = 0% 0/ 100 = 0% ae54.bar2.LasVegas1.Level3.net [205.129.18.109] 0/ 100 = 0% | 6 106ms 1/ 100 = 1% 1/ 100 = 1% ae-105-3505.bar2.Tustin1.Level3.net [4.69.158.98] 0/ 100 = 0% | 7 107ms 1/ 100 = 1% 1/ 100 = 1% ae-105-3505.bar2.Tustin1.Level3.net [4.69.158.98] 0/ 100 = 0% | 8 107ms 0/ 100 = 0% 0/ 100 = 0% 192.205.37.145 100/ 100 =100% | 9 --- 100/ 100 =100% 0/ 100 = 0% cr2.la2ca.ip.att.net [12.122.129.106] 0/ 100 = 0% | 10 --- 100/ 100 =100% 0/ 100 = 0% 12.123.249.73 _______________________________________________________ Tracer for pathping 199.108.62.157 > c:\pathping.txt 5 10ms 0/ 100 = 0% 0/ 100 = 0% ae54.bar2.LasVegas1.Level3.net [205.129.18.109] 0/ 100 = 0% | 6 108ms 1/ 100 = 1% 1/ 100 = 1% ae-106-3506.bar2.Tustin1.Level3.net [4.69.158.102] 0/ 100 = 0% | 7 106ms 0/ 100 = 0% 0/ 100 = 0% ae-106-3506.bar2.Tustin1.Level3.net [4.69.158.102] 3/ 100 = 3% | 8 108ms 3/ 100 = 3% 0/ 100 = 0% 192.205.37.145 97/ 100 = 97% |4KViews0likes3CommentsPing spikes
When playing video games like league of legends with my roommate on a 25/mbs connections every 10 minutes we get spikes that go through the roof sometimes up to 4000ms, It's been a real hassle lately and i would like to get it fixed. everytime I have called cox about this problem i get a person that doesnt tell me anything besides the signal looks good, yes but that doesn't fix the problem that my ping spikes randomly high at random times. i've reset the modem got a new router, opened up more channels, etc, nothing works and its not just me and my roommate that has the problem, when we have company over their ping does the same. so if i could please get some help and fix this problem that'd be awesome3.3KViews0likes1CommentInternet lag spikes- Hardwired and wifi.
Hello experts, I currently am experiencing a lot of ping related issues especially in regards to games. I've reset the router by both the reset button and sending signal. I've replaced all the connection wires and even the splitter, and turned off and on it without resetting. I also have done port forwarding and none of this seems to be working. Please see the examples below. All with only one PC connected. - Pinging google.com over 15 iterations excluding the packets for space conservation No games up: Ping statistics for 216.58.217.206: Packets: Sent = 15, Received = 15, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 19ms, Maximum = 23ms, Average = 21ms 1 Game up mid game: Ping statistics for 216.58.193.206: Packets: Sent = 15, Received = 15, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 286ms, Maximum = 344ms, Average = 314ms Any thoughts? Again this is wired connection however wireless acts similar. When connected to my hotspot I have no spikes so it leads me to believe its something to do with cox and or the modem.3.1KViews0likes4Comments
