Is it possible to block incoming numbers to my Cox phone?
If you are receiving annoying and/or harrasing calls from a specific phone number, "Selective Call Rejection" may be able to help. "Selective Call Rejection" allows you to program your phone to reject calls from any number you place in the rejection list. When your service is turned on, any caller in this list will hear an announcement that you're not accepting calls at this time. All other calls will ring through as usual. You can learn how to use this and other features by checking our support article on Using Selective Call Features.100KViews0likes25CommentsHow do I forward calls from my home phone to my cell phone?
As a Cox phone subscriber you can program your calls to ring at another number. Each time a call is forwarded your phone will make one short ring and it can still be used to make outgoing calls. Learn all about call forwarding features, including instructions on how to activate / deactivate these features, by reading our Call Forwarding support article.30KViews0likes6Comments
PHONE FEATURE WISH LIST FOR THE HOLIDAYS 2015
1. Number of rings before voice-mail answers. 2. Do not disturb based on a specified time period. 3. Call blocking of at least 300 numbers with the ability to reject all calls with no Caller ID info, block by area code and all 0s. 4. All features manageable online.21KViews0likes25Comments
Noise of voice ports of the Cisco DPC 3212
Recently, Cox sent me a Cisco DPC3212 to replace an existing cable modem. Prior to a swap, the phone service was as expected, crystal clear with no background noise. Added note, I took the opportunity to use the 3212 to replace both my separate voice and internet cable modems, providing 3.0 support. Good idea I thought. I have now tried three different Cox provided DPC3212 boxes and have the same problem. Once the box is configured and loaded, my voice port (l1/l2) has a distinct background noise you can hear on the phone. You might call it an oscillator type hmm (not a ground hum), but very noticeable. As soon as you break dial-tone, the sound is there, hanging out in the background, and is present on all calls. Doesn't sound like signal interference or another external noise. But just in case, I moved it around a bit, powered off everything in the room, and finally, took the box off the network and outside. No change. Running on battery power, I plugged a telset in and the noise is still there! Again, the modem is disconnected from everything, but still alive on battery power and now I'm standing at the COX service center with the same noise still coming out on my telephone. Yes, I've tried multiple telephones, same result. The service center folks are clueless and suggested another box swap. There is no question in my mind that the sound is being generated by the internal circuitry of the 3212, which in my experience, would point to either a configuration error (COX) or some type of bad/mis-installed or wrong part hardware problem (at Cisco, not COX). Anyone else had a similar problem? Again, having done/used VoIP for years, so I am expected an absolute silent phone line when i break dial-tone. Of course, maybe COX now sells noisy VoIP? Thanks..8.2KViews0likes9CommentsI need help setting up and using phone features like call waiting and 3-way calling?
Love all the features that come with Cox's home phone service? It's a lot to keep track of though. To help simplify things, we've put all our great calling features in one place, theIndex of Phone Features. To learn how to use each one, just click the name of the feature. Which feature do you use the most? Which do you never use?6.6KViews0likes0Comments
Incoming fax unavailable
I use my cox phone line as a "fax only" line. It is a new line and I recently discovered that although I can receive faxes, I can not send them. When a telephone number is entered, I can hear the rings, but the receiver has no rings. My phone is part of the cox TV, internet, phone bundle subscription. What might be the problem?4.2KViews0likes3Commentsrecord of received calls.
The Cox site states: "As a Cox Digital Telephone customer you can use the Phone Tools features, available through your accounts on www.cox.com, to set up capture of calls you make and receive, excluding private or unlisted numbers." I can find no information on this feature in the user's manual or elsewhere on the site?3.4KViews0likes2Comments
Cox account practices and service levels.
This is an account specific question but contains information that other Cox customers might find to be interesting. First, I've been a Cox customer for many years. I've requested many different service changes over this 15-ish year period and a couple years ago chose to receive a two service bundle- phone and internet and while I got the higher tier of phone service I was led to believe that voice mail was an extra to be requested separately- incurring its own charge on the bill. Since I own an answering machine I saw no real need for the service and have declined to add it to my bill. Fast forward to about a month or so ago and casually perusing my phone call history in my online tools I discovered a couple calls that showed as being forwarded to voice mail. They were not important calls so I didn't think too much of it and at the time when I clicked the "Messages" link on the page there were no messages shown. I chalked it up as another technical glitch and thought nothing of it. This last weekend I was informed by a friend that his call placed to me went to some strange voice mail thing so I explored again- to find that in fact there were several messages there for me. I checked my most recent bill and lo and behold- there was an item "Voice Mail" in the "Telephone" section- but with no associated amount. Now by and large this does not necessarily constitute an inconvenience per se but I'd like to point out that I did not order it nor was I informed that this feature was going to be added to my array of features- because had I been aware I'd have at least turned it off since as I already pointed out, I own an answering machine. I'm struck by the fact that I may well have missed an important call that had gone to voice mail instead of my machine at home- I'm lucky that didn't happen. There's another issue and I'd really like a copy of a detailed customer agreement that we have with Cox and what the policy is on unilaterally altering services without notifying customers. It seems that this company whose business is communication seems unwilling to communicate with paying customers about matters of some importance... I've had three separate occasions where services were taken down for "regular maintenance"... including twice where I had no phone-- thankfully there was no emergency where I'd have needed to contact someone. I found it telling that I received zero notifications ahead of time for any of these and when I called a rep after the earliest incident I was told that such notifications were essentially unfeasible. As for my surprise voice mail- if there are no additional charges- or its inclusion is a contingency of my continued discount then I'm inclined to keep it- it may come in handy depending on the ability I have to configure it. If I can set a delay that enables my machine to pick up first then it'll be useful- but my greater concern is with a well established pattern that indicates a failure to grasp the value customers place on knowing ahead of time about matters that will seriously impact their access to the services for which they are paying a premium for and as well the at best questionable ethical compass that holds acceptable the practice of making unilateral changes to a customer's service without any notification to the affected party. THAT I find most troublesome and the theme of communications I'm considering initiating with the state Attorney General and as well with the Public Utilities Commission inquiring the nature of any and all laws and regulations governing the conduct of a business entity within a given jurisdiction. It's difficult not to see such a pattern of refusal to touch base with a customer concerning matters that common sense says are important as an attitude of contempt for customer needs but it is advisable to remember that such things help to open up markets to other players who may well approach things with an attitude more amiable toward customer service and the need for communication. If your company wants to call itself my friend in the digital age then it would be a good idea to make the effort to play the part of friend whether or not they feel up to the role... after all I am the paying customer.3.3KViews2likes1Comment
