upload packet loss 15-25% please help.
Ok so, i upgraded my services several months ago from preferred to premier. Upgrading to this tier requires a docsis 3 modem as you all know. First day i upgraded my speeds changed from 27/8 to 33/10 average. I was very disappointed. after 2 techs an several hours of phone calls i finally got in touch with someone to fix the issue. it was the "coding" i believe it was worded. Basically they hooked up my modem but didnt adjust the speed form the com center. Bam, i was getting great speed now. One problem, major packet loss. I figured it wasnt that big of an issues as i was getting better upload speeds than before and just wrote it off. Well after comparing voip and video to my parents 25/5 connection with no packet loss, its was a problem. I am a gamer and we spend a considerable amount of time using programs like skype to connect with my family across the US as well as my wife using for conference calls to conduct business. I spent over a decade dealing with internet issues as a teenager living at my parents an was the one who would call and have techs come out. I've never seen this much packet loss and after comparing i got on the phone and started trouble shooting with techs. i have had 3 techs come out for this issue. Things that have been done are running a new line that feeds into the house, one tech added an amp because my signals down where in the -8 and greater range causing some disconnect issues, the last tech to come out got me off the amp stating i didnt need it an that it could be causing the upload packet problem and he also changed splitters and fittings. No luck still. i have seen several of these issues resolved from different things, but all seem to be a long road and a headache. iam inquiring about eatels fiber optics as they are becoming available in my area but before i make a switch i want to give this a valiant effort as my wife loves the tv package we have with dvr that is considerably more money with eatel. Is there a expert team, or a set of procedures to fix this issue or am i just spinning my wheels? any one with a docsis 3 with premier or ultimate getting 0 or very little packet loss? any info at this point would be helpful.16KViews0likes13Comments
Bursts of Packet Loss at night.
So lately, since school has ended, I have been staying up late and starting yesterday night, I seem to be incuring bursts of packet loss at night. It starts around 8ish 9ish at night and I really don't know when it stops. I woke up at 11:00 today and the issue was resolved. But alas tonight it was back at it. pingtest.net doesn't show any packet loss, but there is a test that is located here:http://netalyzr.icsi.berkeley.edu/ and here are the results: http://n1.netalyzr.icsi.berkeley.edu/summary/id=369839a0-1631-fa163b10-fab2-48d9-9aed#latency Whats this affecting? My game, I play a MOBA named League of Legends, and randomly in fights I my champion would continue to do what I have told it to do before the lag spike, and I can see everyone moving live, the only thing I can't do is input commands. Its like a burst of upload packet loss. It's really annoying and the only response I got from calling cox was "Hey man, if it isn't fixed by the morning, I guess it's time to find a new game". Here is the network logs parsed into a graph from the game.http://logsoflag.com/#YEYavpgkVEq My friends have also noted that my voice cuts out in skype when the packet loss occurs, but there voices are still clear. What have I tried? Disabled the wifi on the modem in case it was someone watching netflix or something. Restarted modem/router/wifi box all-in-one MULTIPLE times. Checked the wire all the way to the wall. Tried multiple computers. Others with cox in the area not experiencing (within 10 miles of me). This issue appears to only occur at night, I surely hope this problem can be resolved and I won't be ignored :( Signal Test: Pinging 8.8.8.8 for 4 minutes Now Pingtest is showing packet loss: And now its not.. I don't understand whats going on : Even when I am getting an A from Pingtest, I am still getting dropped packets in-game. And here it is at 2:00AM with minimum packet loss. Its so random... Ugh :(http://logsoflag.com/#fV2fqFwFGeA 4:00AM here are game logs:http://logsoflag.com/#Jm0ow9OQB7j I can't reliably play my game anymore, idk if I am going to have packet loss or not.14KViews0likes24Comments
Packet loss at ae57.bar2.Phoenix1.Level3.net
Ive had 2 techs out here attempting to reduce/fix the issue as they seemed to of found some small issues which were resolved but this is clearly an issue with level3. This is impacting my game time. Im sure others have reported the same thing. Please go kick Level 3 and get their stuff fixed |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - loss % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 192.168.0.1 - 0 | 846 | 846 | 0 | 28 | 1928 | 0 | | 10.112.56.1 - 0 | 846 | 846 | 5 | 36 | 1921 | 9 | | 172.21.0.6 - 0 | 846 | 846 | 6 | 36 | 1920 | 10 | | wsip-70-166-189-130.ph.ph.cox.net - 0 | 846 | 846 | 14 | 54 | 1927 | 23 | | ae57.bar2.Phoenix1.Level3.net - 3 | 776 | 758 | 7 | 43 | 1937 | 7 | | ae-208-3608.bar21.Tustin1.Level3.net - 0 | 846 | 846 | 19 | 51 | 1927 | 21 | | ae-208-3608.bar21.Tustin1.Level3.net - 0 | 846 | 846 | 19 | 51 | 1929 | 23 | | 192.205.37.145 - 0 | 846 | 846 | 23 | 55 | 1925 | 30 | | cr2.la2ca.ip.att.net - 0 | 846 | 846 | 21 | 53 | 1921 | 27 | | 12.123.249.73 - 0 | 846 | 846 | 22 | 53 | 1919 | 23 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | | No response from host - 100 | 170 | 0 | 0 | 0 | 0 | 0 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider5.9KViews0likes10Comments
Packet Loss During Peak Times with Ultimate Tier
I've been experiencing excess packet loss during the evening for the past few weeks. This causes frequent disconnects in online games as well as excess lag. At around 7:00pm today: Tracing route to cox.net [68.99.123.161] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 10 ms 7 ms 8 ms 10.0.16.1 3 7 ms 8 ms 7 ms 68.1.8.229 4 8 ms 13 ms 9 ms 68.1.8.207 5 26 ms 8 ms 9 ms 68.1.8.86 6 16 ms 11 ms 11 ms dukedsrj02-ge210.0.rd.at.cox.net [68.1.1.123] 7 12 ms 30 ms 12 ms 68.1.15.238 8 * 11 ms 10 ms 68.99.123.4 9 12 ms 12 ms 11 ms ww2.cox.com [68.99.123.161] Trace complete. C:\Users\Matthew>ping cox.net -t Pinging cox.net [68.99.123.161] with 32 bytes of data: Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Request timed out. Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=10ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=16ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=13ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Reply from 68.99.123.161: bytes=32 time=10ms TTL=56 Reply from 68.99.123.161: bytes=32 time=13ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Request timed out. Reply from 68.99.123.161: bytes=32 time=10ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Reply from 68.99.123.161: bytes=32 time=13ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Request timed out. Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=12ms TTL=56 Reply from 68.99.123.161: bytes=32 time=11ms TTL=56 Ping statistics for 68.99.123.161: Packets: Sent = 34, Received = 31, Lost = 3 (8% loss), Approximate round trip times in milli-seconds: Minimum = 10ms, Maximum = 16ms, Average = 11ms I also ran PingPlotter against the FFXIV ARR server that I play on as well as on cox.net. FFXIV ARR - http://imgur.com/nZyC6sV COX.net - http://imgur.com/ZJm4BmS I've also uploaded my signal page from my modem (SB6141). http://imgur.com/eLhW0zA5.9KViews0likes6Comments
Dropping packets and unreliable internet connection
I have had this issue several times. Just called in again to get it resolved. I have been in IT for over 10 years and this is ridiculous. I work from home primarily and cannot have an unreliable internet connection. At least once a week lately I get issues and see consistently over 25% packet loss. I see this pinging 8.8.8.8 (google open DNS server) or cox.net or any website. Sometimes simply disconnecting power and reseating the cable modem will resolve, others I have to call in or have a tech come out. I have had more issues since moving to my current address and they continue to go unresolved. Yet I pay my bill and have never even been offered a credit or any form of compensation for continuing issues with my services. I've been with Cox over 8 years. I've even previously had support tell me my router was the issue - ludicrous considering I have had a field tech come out and connect his equipment and also see the same loss testing the lines. But to appease support I bought a new $150 router. What does it take to get Cox to resolve this issue once and for all? I'm at the point of cutting services way down (dropping my bundle) and adding AT&T as a secondary connection to my router so I can have consistent internet and simply streaming all of my TV. Is this what I need to do? Or is Cox going to be able to finally resolve my issues permanently and do something for customer retention? Current signals from cable router after finally getting back online Downstream Channels Power Level: Signal to Noise Ratio: Channel 1: 15.5dBmV 39.5dB Channel 2: 15.4dBmV 39.9dB Channel 3: 15.4dBmV 39.3dB Channel 4: 15.0dBmV 39.6dB Channel 5: 13.9dBmV 39.5dB Channel 6: 13.8dBmV 39.5dB Channel 7: 13.6dBmV 39.1dB Channel 8: 13.4dBmV 39.4dB Upstream Channels Power Level: Channel 1: 46.5dBmV Channel 2: 45.7dBmV Channel 3: 46.2dBmV Channel 4: 45.2dBmV4.9KViews0likes5Comments20%+ packet loss for hours sporadically throughout the day (unusable)
Hello, At the beginning of the month (the 3rd), I moved into a brand new apartment complex that is fiber ready. They also installed a brand new Cox modem. I figured that this meant I wouldn't have any issues. I was very wrong. Since moving in, I have made many calls to Cox support and even had 2 techs out (a 3rd scheduled for tomorrow) and nothing has improved whatsoever. I work from home and I also do a lot of online gaming and this packet loss makes everything impossible to do (including loading websites). I have tried everything on my end that I can do, including power cycling the modem, rebooting my computer, changing the ethernet cables, turned off Wireless, turned off Firewalls. The two previous techs replaced the wiring outside hoping that will fix it, but nothing has worked. The packet loss I'm experiencing is making my TCP connections completely unusable, while my UDP connections still work somewhat. My computer is plugged directly into the modem. When the internet is working, it's great and downloads very fast, but when it's having issues, it spikes to upwards of 35-40% packet loss. The issue usually occurs from around 2AM-8AM, but the issue often happens sporadically throughout the day (as you can see from my Pingplotter of the last 48 hours below...) and thus far, no tech has been able to see the problem happening live. I'm beyond frustrated at this point and I just don't know what to do anymore. Any help would be appreciated. I've provided various tests below that might offer some insight into the issues.4.8KViews0likes9CommentsUnacceptably Slow Performance
For the past few days, and various times. Afternoon, evening, and late at night, our connection in the house has been fluctuating at an alarming rate. I believe we are on the preferred or premier package, one that offers 20-30mbps down. For weeks I've been seeing speeds just barely hitting around 20.50mbps download (on the days it works correctly) only for the connection to spend most of it's time at terrible speeds on other days. Example below: We had a tech come out several months back (this problem has been present off and on as far back as late 2012,) couldn't find a problem, had no idea what packet loss was, etc. It was worth mentioning Cox had been doing line maintenance in the area both before and after the problem was noticed. After their "maintenance," I started seeing it get as bad as the following: Is there anyone in the Hampton Roads area, specifically around Portsmouth (State of Virginia) experiencing issues like this? Can anyone at Cox shed some light as to what the problem might be? I've called the automated support number numerous times. I've power cycled the modem and router numerous times and checked all my lines and connections inside the house, it's nothing on my end, at least nothing I can do anything about personally to my knowledge. Any assistance would be greatly appreciated! Thank you.4.4KViews0likes5CommentsRandom latency spikes across all services.
Hello. I have been experiencing random latency spikes all throughout the day and evening on my internet service. At first I thought the issue was my cheap netgear router, so I replaced with an Asus RTN66U, still having issues. It is really annoying, especially when gaming. The last latency spike session, I ran a tracert towards a League of Legends Game server, see imgur link below. As you can see, latency changes as soon as it leaves my network. I should also note, that speedtests indicate I have a 60Mbps up/ 6Mbps down connection when there is no lag. During these latency sessions, speedtests indicate a much lower downlink speed. http://www.speedtest.net/my-result/5462365890 http://imgur.com/MW29FsH Here is a screenshot of the modem link levels, in case that helps. The downstream levels seem to be fluctuating a tiny bit, but from what I can see are well within normal operating limits. http://imgur.com/7cQb5J6 I have scanned all PC's on the network for malware, with no results found. I am unsure of what else to do. Any guidance would be appreciated. Please let me know if there is any more information needed. Thanks4.4KViews0likes8Comments
Packet loss from Tustin1.Level3.net plz open a ticket with level3
I have new service from COX and my speed is otherwise fine, but when I log into World of Warcraft I will have 91 lat [good], 76ms [my connection to them Good] 2253ms [VERY BAD, data loss] I looked on a few forums and they suggested a Tracer, the results suggest packet loss from level3.net, this is not a COX node, so the only thing I can do is request that COX puts in a request to level3.net and have them fix their node. Tracing route to 12.129.209.68 over a maximum of 30 hops 0 ******-** [192.168.0.2] 1 192.168.0.1 2 10.104.0.1 3 24-234-16-208.ptp.lvcm.net [24.234.16.208] 4 24-234-6-68.ptp.lvcm.net [24.234.6.68] 5 ae54.bar2.LasVegas1.Level3.net [205.129.18.109] 6 ae-105-3505.bar2.Tustin1.Level3.net [4.69.158.98] 7 ae-105-3505.bar2.Tustin1.Level3.net [4.69.158.98] 8 192.205.37.145 9 cr2.la2ca.ip.att.net [12.122.129.106] 10 12.123.249.73 11 * * * Computing statistics for 250 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 ******-** [192.168.0.2] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1 0/ 100 = 0% | 2 7ms 0/ 100 = 0% 0/ 100 = 0% 10.104.0.1 0/ 100 = 0% | 3 7ms 0/ 100 = 0% 0/ 100 = 0% 24-234-16-208.ptp.lvcm.net [24.234.16.208] 0/ 100 = 0% | 4 8ms 0/ 100 = 0% 0/ 100 = 0% 24-234-6-68.ptp.lvcm.net [24.234.6.68] 0/ 100 = 0% | 5 11ms 0/ 100 = 0% 0/ 100 = 0% ae54.bar2.LasVegas1.Level3.net [205.129.18.109] 0/ 100 = 0% | 6 106ms1/ 100 = 1%1/ 100= 1% ae-105-3505.bar2.Tustin1.Level3.net [4.69.158.98] 0/ 100 = 0% | 7 107ms1/ 100 = 1%1/ 100= 1% ae-105-3505.bar2.Tustin1.Level3.net [4.69.158.98] 0/ 100 = 0% | 8 107ms 0/ 100 = 0% 0/ 100 = 0% 192.205.37.145 100/ 100 =100% | 9 ---100/ 100 =100%0/ 100 = 0% cr2.la2ca.ip.att.net [12.122.129.106] 0/ 100 = 0% | 10 ---100/ 100 =100%0/ 100 = 0% 12.123.249.73 _______________________________________________________ Tracer for pathping 199.108.62.157 > c:\pathping.txt 5 10ms 0/ 100 = 0% 0/ 100 = 0% ae54.bar2.LasVegas1.Level3.net [205.129.18.109] 0/ 100 = 0% | 6 108ms 1/ 100 = 1% 1/ 100 = 1% ae-106-3506.bar2.Tustin1.Level3.net [4.69.158.102] 0/ 100 = 0% | 7 106ms 0/ 100 = 0% 0/ 100 = 0% ae-106-3506.bar2.Tustin1.Level3.net [4.69.158.102] 3/ 100 = 3% | 8 108ms 3/ 100 = 3% 0/ 100 = 0% 192.205.37.145 97/ 100 = 97% |4KViews0likes3Comments
Latency/Packet Loss Issue
So My issue is of course displayed in the picture above. This issue has been on-going for 30 days now, on/off with tech. support, tier 2 tech support, and a supervisor coming over, with no resolve yet. They will tracert/ping my modem and receive ample signals with no packet loss, but if I ping it over and over with a program like pingplotter, it only shows up if you ping it consistantly over time. Over the course of 30 minutes I used pingplotter to tracert my modem to www.google.com and received a packet loss of 20~60%. Please help me solve this. Any game is completely unplayable and has been for the past month due to this issue. Windows 7 64-Bit Wired Connection Every 5 seconds it spikes to this:3.5KViews0likes3Comments
Latency/Packet Loss Issue
So My issue is of course displayed in the picture above. This issue has been on-going for 30 days now, on/off with tech. support, tier 2 tech support, and a supervisor coming over, with no resolve yet. They will tracert/ping my modem and receive ample signals with no packet loss, but if I ping it over and over with a program like pingplotter, it only shows up if you ping it consistantly over time. Over the course of 30 minutes I used pingplotter to tracert my modem to www.google.com and received a packet loss of 20~60%. Please help me solve this. Any game is completely unplayable and has been for the past month due to this issue. Windows 7 64-Bit Wired Connection Every 5 seconds it spikes to this:
