Packet loss from Tustin1.Level3.net plz open a ticket with level3
I have new service from COX and my speed is otherwise fine, but when I log into World of Warcraft I will have 91 lat [good], 76ms [my connection to them Good] 2253ms [VERY BAD, data loss] I looked on a few forums and they suggested a Tracer, the results suggest packet loss from level3.net, this is not a COX node, so the only thing I can do is request that COX puts in a request to level3.net and have them fix their node. Tracing route to 12.129.209.68 over a maximum of 30 hops 0 ******-** [192.168.0.2] 1 192.168.0.1 2 10.104.0.1 3 24-234-16-208.ptp.lvcm.net [24.234.16.208] 4 24-234-6-68.ptp.lvcm.net [24.234.6.68] 5 ae54.bar2.LasVegas1.Level3.net [205.129.18.109] 6 ae-105-3505.bar2.Tustin1.Level3.net [4.69.158.98] 7 ae-105-3505.bar2.Tustin1.Level3.net [4.69.158.98] 8 192.205.37.145 9 cr2.la2ca.ip.att.net [12.122.129.106] 10 12.123.249.73 11 * * * Computing statistics for 250 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 ******-** [192.168.0.2] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1 0/ 100 = 0% | 2 7ms 0/ 100 = 0% 0/ 100 = 0% 10.104.0.1 0/ 100 = 0% | 3 7ms 0/ 100 = 0% 0/ 100 = 0% 24-234-16-208.ptp.lvcm.net [24.234.16.208] 0/ 100 = 0% | 4 8ms 0/ 100 = 0% 0/ 100 = 0% 24-234-6-68.ptp.lvcm.net [24.234.6.68] 0/ 100 = 0% | 5 11ms 0/ 100 = 0% 0/ 100 = 0% ae54.bar2.LasVegas1.Level3.net [205.129.18.109] 0/ 100 = 0% | 6 106ms1/ 100 = 1%1/ 100= 1% ae-105-3505.bar2.Tustin1.Level3.net [4.69.158.98] 0/ 100 = 0% | 7 107ms1/ 100 = 1%1/ 100= 1% ae-105-3505.bar2.Tustin1.Level3.net [4.69.158.98] 0/ 100 = 0% | 8 107ms 0/ 100 = 0% 0/ 100 = 0% 192.205.37.145 100/ 100 =100% | 9 ---100/ 100 =100%0/ 100 = 0% cr2.la2ca.ip.att.net [12.122.129.106] 0/ 100 = 0% | 10 ---100/ 100 =100%0/ 100 = 0% 12.123.249.73 _______________________________________________________ Tracer for pathping 199.108.62.157 > c:\pathping.txt 5 10ms 0/ 100 = 0% 0/ 100 = 0% ae54.bar2.LasVegas1.Level3.net [205.129.18.109] 0/ 100 = 0% | 6 108ms 1/ 100 = 1% 1/ 100 = 1% ae-106-3506.bar2.Tustin1.Level3.net [4.69.158.102] 0/ 100 = 0% | 7 106ms 0/ 100 = 0% 0/ 100 = 0% ae-106-3506.bar2.Tustin1.Level3.net [4.69.158.102] 3/ 100 = 3% | 8 108ms 3/ 100 = 3% 0/ 100 = 0% 192.205.37.145 97/ 100 = 97% |4KViews0likes3Comments
Questions regarding speeds and service fees
Last year, we upgraded our plan to the 50mbps download option. I never pulled more than 35mbps, but I chalked that up to the fact I was using WiFi and didn't worry too much about it. Most ISP's aren't going to get you the highest download speed that you pay for, so I settled for 35mbps. Then about a month ago, I realized that our speeds were supposedly "doubled." So, I decided to connect direct to our rented gateway to see what kind of speeds we were actually getting. Multiple speed tests showed that we were getting the same as before (~35mbps). I called the support line and talked to a very helpful rep who suggested I purchase my own modem and router, so I could get better speeds. I did that, and then checked the speeds again. They were somehow worse than before, so I called COX again. They escalated to a Tier 2 rep, who tried some things but ultimately had to send out a tech. The tech checked some equipment out and noticed that there were a lot of unnecessary connectors in the cable box (which I have no access to). He took care of that and said that the big problem was due to our being located "at the end of the line." Apparently, I can't get the speeds that I'm paying for because COX's infrastructure can't handle their customers. He said that another tech would come out and add a "booster" to our line within a week or two. Yesterday, I got a letter from COX informing us that we had signed up for a service protection plan of some kind and a few bucks would be added to our monthly bill. I didn't remember signing up for this, so we called COX. The rep told us that the tech had actually done us a favor by signing us up for the monthly service protection plan. If he hadn't signed us up, we would have been billed $60.00. I'm feeling a little cheated because the tech didn't find any issues with my setup inside the house, nor did he do any work on non-COX property. I don't believe that it's okay for COX to charge customers any money at all to service COX's own property. If I had messed around in the cable box or climbed a ladder and destroyed the node or something, I could see how that would be my fault, and I would have no problem paying for it. It's been a little over a week and I still don't have higher speeds, but I'm holding out until next week before I call up again since the tech did say one or two weeks. Questions: Since I'm consistently getting less than half the advertised download speed, should I downgrade to the 50mbps download plan? If I do that, am I going to only get half of that speed? Since the issue is with COX's infrastructure and is no fault of my own, can I be credited for the service call, as well as the past few months' worth of below-advertised speeds? Thanks for reading, Colin P.S. All the reps/techs I talked to were extremely friendly and helpful. I'm sure it was very frustrating for them to be unable to amend the situation, but they didn't show it.2.3KViews0likes3CommentsAny idea how to find out when a mid-split is eventually coming to my area? (Gainesville, FL)
So my node could desperately use some more upload channels and potentially some more availability due to it being crowded. Any idea where I can find out if and when we are due for a split or an upgrade?799Views0likes1Comment
