CONTOUR APP MISSING SERIES EPISODES THAT ARE ON-DEMAND
YOUR CONTOUR APP IS MISSING SERIES EPISODES THAT ARE ON-DEMAND. SPECIFICALLY: E NETWORK SERIES "THE ROYALS": YOUR CONTOUR APP HAS EPISODE 406 (AIRED ON 4/15/18). YOUR ON-DEMAND HAS EPISODE 407 (AIRED ON 4/22/18) AND EPISODE 408 (AIRED ON 4/29/18). WHY ARE "THE ROYALS" EPISODES 407 AND 408 NOT ON YOUR CONTOUR APP? AND ALSO: E NETWORK SERIES "THE ARRANGMENT": YOUR CONTOUR APP HAS EPISODE 207 (AIRED ON 4/22/18). YOUR ON-DEMAND HAS EPISODE 208 (AIRED ON 4/29/18). WHY IS "THE ARRANGEMENT" EPISODE 208 NOT ON YOUR CONTOUR APP? YOU SPEND ADVERTISING MONEY CONSTANTLY PROMOTING YOUR CONTOUR APP AND ON-DEMAND SERVICE. YET, YOU CONSTANTLY FAIL AT ACTUALLY PROVIDING THOSE EXACT SERVICES. LAST WEEK, ALMOST ALL SHOWS ON-DEMAND SUDDENLY DISAPPEARED. THE 1ST PERSON WHO ADVISED YOU OF THIS PROBLEM, YOU BLATANTLY IGNORED AND DEMANDED SHE TAKE EXTRA STEPS TO NOTIFY YOU VIA AN EMAIL ADDRESS YOU PROVIDED TO HER (WHICH APPARENTLY NO ONE ELSE IS ALLOWED TO USE) JUST SO YOU COULD CONTINUE TO IGNORE HER INFORMATION. NOT UNTIL I SUBMITTED THE SAME EXACT PROBLEM 10 HOURS LATER DID YOU ACTUALLY ACKNOWLEDGE THERE MIGHT BE A PROBLEM (APPARENTLY MORE PEOPLE COMPLAINED) AND YOU FINALLY ADVISED YOU WOULD TURN THE PROBLEM OVER TO YOUR ON-DEMAND PERSONNEL TO FIX YOUR SCREW UP. I HAVE BEEN CONSTANTLY LIED TO BY YOUR PERSONNEL (IN YOUR STORES AND ON THE PHONE) AND MADE TO BELIEVE EVERY TIME I GO INTO YOUR STORE OR CALL IN WITH A SERVICE PROBLEM THAT IT IS MY FAULT MY SERVICE IS SCREWED UP. ENOUGH IS ENOUGH!! I DO NOT WANT TO HEAR ANY MORE OF YOUR LIES AND BLAME DIRECTED AT ME. SINCE YOU REFUSE TO GIVE US AN EMAIL ADDRESS WHERE WE CAN LET YOU KNOW WHEN YOUR SERVICE IS SCREWED UP, THIS FORUM IS APPARENTLY OUR ONLY WAY OF ADVISING COX. AND EVEN HERE, YOU STILL IGNORE AN INDIVIDUAL UNTIL WHAT, FIVE MORE PEOPLE COMPLAIN, THEN YOU WILL FINALLY ACKNOWLEDGE THERE "MIGHT" BE A PROBLEM WITH YOUR SERVICE AND YOU WILL FORWARD THE PROBLEM TO THE CORRECT DEPARTMENT FOR THEM TO FIX. HOW ABOUT CHECKING OUT OUR SERVICE PROBLEM INFORMATION FIRST BEFORE YOU CONTINUE TO BLAME YOUR CUSTOMERS FOR YOUR SCREWED UP SERVICE. AND PLEASE, FORUM MODERATOR, DO NOT RESPOND TO ME WITH LIES UNTIL YOU ACTUALLY CHECK THE INFORMATION I HAVE PROVIDED AND ACKNOWLEDGE YOUR CONTOUR APP IS INDEED MISSING THE EPISODES I HAVE SPECIFICALLY INFORMED YOU ABOUT HERE. ONCE AGAIN, AGGRAVATED CUSTOMER IN EDMOND, OK 73013 AREA.