Unable to log into the mobile browser MyDVR site
This Cox support page is for remotely programming your DVR: ww2.cox.com/residential/northernvirginia/tv/digital-video-recorder.cox?campcode=gntile_tv_dvr When I go to the mobile browser URL cox.com/mydvr as shown in that article, I am redirected to https://m.cox.net/mydvr I used this site once or twice in the past, but the last couple of times I've tried it, when I put in either my home number or my mobile number and the MyDVR PIN, it says "Invalid PIN or phone number". When I use either the "Forgot your PIN" link or the Register button, and put in my information using either phone number, and my primary Cox account and password it says "Invalid Cox.net username or password." I know I'm using the right account and password because they work when I log into Cox Webmail. I ran into this problem when I tried to use the mobile website via my Blackberry (9930 OS 7.1), but am able to duplicate the problem via the Chrome browser on my PC. I'm using Windows 7. I tried to get this fixed via both the Cox online chat and Cox phone support. The phone guy did not seem to know what I was talking about with the mobile website, he kept referring to using their apps, which don't work on the Blackberry. The chat guy kept telling me to call Blackberry support, even after I told him I had the same problem with Chrome. He also said Chrome and Firefox are unreliable and that I should only use Internet Explorer with the Cox website. I asked the chat guy repeatedly to escalate my problem to Tier 2 tech support and have someone reset or delete the phone number and PIN from the MyDVR login on my account so I could register for it again. He finally told me to only use my PC to remotely set my DVR and ended the support chat. Has anyone else had problems with the mobile MyDVR site, or been able to get thru to a tech support person who can help with the mobile site? I'm very, very frustrated with Cox right now. Laura4.1KViews0likes5Comments