Planned Service Interuption
I am concerned about a notice I received in regards to a planned service interruption. I run my business from home and any interruption is a financial hardship - I need to know WHAT day and time this is to occur if I am going to be able to PREPARE. I will have to use a hotspot connection to keep my business up and running if this is in the day time hours. Why can't we be given more specifics so we can truly be prepared? Danni
Getting knocked offline when there is no schedule even there.
My computer is getting "paused" and my service is going offline daily at 4:30pm. When I go online using a different computer I can see that my device is "paused". What is confusing is that there is NO downtime schedule even set for that device, and I have removed ALL schedules from my kids computers thinking that might be causing it. I have of course verified the IP address of the computer that is having issues by using ipconfig /all in the command prompt. I know for a fact it is my computer because not only the IP, but when I log in and un-pause it I am back online again. I called into tech support and they put me on hold to look into the issue - then they hung up on me. Not fun,