Refund Request from cox. For those who overpaid on their cox bill and got confused.
Advice from paralegal! Record your phone conversations when you start talking with the phone rep. Be nice, and ask politely for them to issue the base amount that you overpaid. Basically what happen to me, is that the first time I called and wanted to record my conversation with them she said no I can't. Actually, cox, if you start to record conversations the customer has the right to record. They said they will issue me a check for $117.86 that takes about three weeks. October 5th is when I am expecting it to arrive. If they don't issue you a check. You can take them to small claims for for money damages awarded in your favor. Customers have rights too!10KViews0likes7CommentsWhy the bill increase for January?
Received my bill statement today only to find it had an increased rate from every month I had paid previously. The bill explanation mentioned that it might be different and to check news from Cox or the Bill Messenger Center for details but I can’t find any explanation anywhere. No I’m not on some discount, new customer plan before anyone asks. Can someone explain this to me or link me to an actual explanation?1.9KViews0likes3Comments