inconsistent speed

3 Topics

Inconsistent speeds. I need a firmware update, but customer service will not help me!
I've spent hours and hours in live chat trying to get this resolved. My router/modem needs it's firmware updated. I'm not getting any help or resolution.
MickyLee 4 years ago Place Internet
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Upload Speed Getting Worse At Certain Times?
My default upload speed is 30+ my download speed is supposed to be 300. It feels like I never get the download speed I pay for always hovering around 150-200 which to be honest isn't a big deal to me but my upload speed will sometimes fluctuate from the 30+ I am paying for all the way down to about 1 mbps. This is super annoying as I am an online streamer and video content creator and seeing my upload speed tank for literally no reason is super annoying. Streaming content is a big part of what I like to do and having my upload speed constantly doing this is not what I want. Is there anything I can do to fix this because resetting my router doesn't work ever and I'm connected via ethernet too. The last few days it's always started to hit rock bottom suddenly around 6 PM. Thursday it started around 6 PM and lasted all the way until past 2 AM. I don't even know when it stopped because I eventually went to bed. The internet in general is just super inconsistent. It's been really bad like this since the end of august basically. Most of early-mid august was perfect and late july was bad too and before that I had several months in a row where there was no issues at all. I pay too much for the internet to be this inconsistent because my primary reason for having it is for streaming and uploading videos. I don't even really need the download speed I need the upload speed more than anything.
Kratos_Aurion 4 years ago Place Internet
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Recommended 3.0 docsys Modems are decreasing internet speed
Hi, After about 6 months of trial and error and 9 visits from Cox technicians, I managed to discover why I was not getting the speed I am paying for (100 Mbps download) What we did with the technicians: With 2 different technicians in 2 different occassions, we went outside to the "tap" control panel that is outside my building. A coaxial cable was ran from the tap to the technician's truck where we setup a modem and a computer (just like you have inside your home). Surprisingly speeds were ranging from 65 to 93 Mbps using cox website and speedtest.net. We also took speeds using 2 different modems (motorola and netgear) and we still got low speeds. However, while measuring speeds with the technician's hand-held device (those weird looking devices they carry) speeds were measured at 130 Mbps. (but, are these hand-held devices accurately measuring internet speeds or not, perhaps yes, perhaps no ???) Leasson learned: When compared against Cox's hand-held device measuring 130 Mbps, The 3.0 docsys modems that Cox recommend to use in your home, were factually decreasing the internet speed by about 10-30%. Why Cox is not aware of this issue: Because the policiy procedure that Cox technicians use, does not require technicians to utilize real-world equipment (like the modem & laptop you use in your home) to measure internet speeds from the "nodes" (big boxes on the street) and from the "taps" (control panels outside your building), but instead they only use those weird looking hand-held devices they carry (which show much higher internet speed readings) Be aware of other issues we found: Trying different modems can improve speeds, but at the same time decrease the consistency of the speed. Also, some modems, might require to be rebooted more frequently than others. We observed that even with the most powerful Cox recommended modem (the motorola SB6183) we still got lower speeds and an inconsistent internet performance. As far as the inconsistency of the performance, we verified that no matter what modems you use, the inconsistency continues to happen. So, the inconsistency is a "street level problem" related to the "nodes". Possible solution to the problem: Perhaps, if Cox substancially increases your internet service, then you could get the internet speeds your are paying for. In my case, I am paying for 100 Mbps, so if Cox increased the cap limit of my internet service to (lets say 150 or 200 Mbps) perhaps, then I could reach the average 100 Mbps I am paying for.
AK 10 years ago Place Archives
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